Mastercard - Great Brand, Good working conditions but difficult environment to get things done | Glassdoor

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There are newer employer reviews for Mastercard
There are newer employer reviews for Mastercard

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Helpful (1)

"Great Brand, Good working conditions but difficult environment to get things done"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Market Leader in Purchase, NY
Former Employee - Market Leader in Purchase, NY
Doesn't Recommend
No opinion of CEO

Pros

Everybody has heard of the company, you don't need to explain what your employer does. And for newbies to the industry, MCW does a great job of orientation and training new employees. The company offers good benefits and pay, though they have been pared significantly for new hires since 2007. The Purchase HQ and grounds are a beautiful place to work, but isolated if you're used to the bustle of Manhattan.

Cons

MCW is a remarkably bureaucratic environment and often hard to get things done in timely, efficient manner. For all the talk about acting with a sense of urgency, even a simple project can drag on for months--thanks to the "matrixed" environment, buy-in and consensus is required for just about everything, and is often an excuse for manager and lawyers who don't know anything to stick their fingers into your project. (In fairness, I've been told this is beginning to change under the new CEO who just came in.) But an awful lot of what I did was "meta"-work -- work we had to do to prove to somebody else in the organization why we should be allowed to do our real work our way.

Advice to Management

Reducing the number of meetings and strip out the bureaucracy would allow employees to actually get on and do their jobs.

Other Employee Reviews for Mastercard

  1. Helpful (2)

    "Great potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Leader in Purchase, NY
    Former Employee - Senior Business Leader in Purchase, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Great level of resources
    - Attainable goals make for good compensation
    - Financially solid
    - Successful at driving interchange income to issuers
    - Great consumer brand and reputation among consumers

    Cons

    - Putting the customer last - internal harmony more important than meeting customer needs
    - No concept of succession planning or people development
    - No growth roadmap - past growth came naturally as payments were digitized; now VISA is eating their lunch in debit and Amex is signing up their issuers
    - No merchant strategy; merchants go to court and to Washington to get heard.
    - Employees not recognized for contributions but rather for keeping their heads down

    Advice to Management

    You have a great global consumer brand and a solid financial position. Get some people in there who can turn that into a growth business.


  2. Helpful (3)

    "The MasterCard IPS group is a sweat shop full of incompetent management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Saint Louis, MO
    Current Employee - Senior Software Engineer in Saint Louis, MO
    Doesn't Recommend
    No opinion of CEO

    Pros

    There is MCU, MasterCard University, where you can learn about processing and the payments industry. There are some competent and committed people with whom to work. The facilities are OK, with the big gym and decent dining hall.

    Cons

    The benefits are not that great, especially the medican and dental.
    There is a group of folks at MasterCard who have been there for 10 years or more. That is an elitist club. They do very little work and put the onus of all the real work onto the new employees. These employees don't get the pension (like the ol' timers still get), don't get the recognition, and get very little thanks and praise. In the IPS group, especially, much of the real work is done by outsourcing it to onshore and offshore contractors.

    Advice to Management

    Get some fresh management in there. Try to break up the elitist club of the folks who have been at MC for a long time. Get rid of Lotus Notes for goodness sake, and replace it with Microsoft Outlook.

There are newer employer reviews for Mastercard
There are newer employer reviews for Mastercard

See Most Recent

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