Matrix Medical Network - Not bad for a call center. | Glassdoor
There are newer employer reviews for Matrix Medical Network
There are newer employer reviews for Matrix Medical Network

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Helpful (2)

"Not bad for a call center."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Everyone has their own station.

Cons

Let's just say that some practices should be questioned.

Other Employee Reviews for Matrix Medical Network

  1. Helpful (4)

    "They have no conscience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HCC Coder in Scottsdale, AZ
    Former Employee - HCC Coder in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Matrix Medical Network full-time (More than a year)

    Pros

    The pay was reasonable. Working from home is nice.

    Cons

    Their goals were set too high. Only achieved buy those who were pets, and they knew who they were. Made employees work against each other. You were not allowed to ask questions to other employees, made to feel you were not educated even though you had over 10 + years of experience in coding. Turn around very high in this company. Stated they wanted only coders that make no errors. Really? When they fire you....they don't approve unemployment. I was never fired before I worked for Matrix and I worked for 30 years in a hospital setting.

    Advice to Management

    Be honest with your employees. We were all good coders, just not the robots you wanted us to be. You won't last this long lying to your Accounts saying you achieve 98% when you have auditors that pick and chose charts. Look at your outside audits...this is proof. Shame on you!


  2. Helpful (3)

    "Sales job hidden under a Customer Service title..."

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Relationship Coordinator in Clearwater, FL
    Former Employee - Member Relationship Coordinator in Clearwater, FL
    Doesn't Recommend
    No opinion of CEO

    I worked at Matrix Medical Network full-time (Less than a year)

    Pros

    Benefits are a great price on a per pay check basis and the wait time was short.

    Cons

    Was not a fan that this was a sales job but it is described as a customer service position. There was a ton of favoritism which makes it hard to meet the metrics, especially if you have a later shift.

    Advice to Management

    When hiring for the job, advise the candidate that it is a sales position along with some customer service skills.

There are newer employer reviews for Matrix Medical Network
There are newer employer reviews for Matrix Medical Network

See Most Recent

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