Mattel - Now counting minutes | Glassdoor
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There are newer employer reviews for Mattel

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Helpful (2)

"Now counting minutes"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in East Aurora, NY
Current Employee - Anonymous Employee in East Aurora, NY
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Mattel part-time

Pros

Having a job at this time
Some discounts at toy stores and some companies

Cons

Only part-time
Have to be a fmaily member, know someone well, or be one of the click to get a 30 to 40 hour a weel job.
Then an only then your numbers better be up there or you can't even bid on a job.

Advice to Management

This is about working at the East Auroa, NY campus. Miss the happy times in consumer relations where you cold take to a peer, enjoyed the contests, parties, etc. But now, it is gone. The Consumer Relations department has turned into a Call Center. Now we have to clock ourselves to go to the bathroom, while the rest of the site can go without being regulated. It is sad as the Consumer Relations, takes care of the entire country and Canada and we are treated so poorly.

There was much higher production when we were under different management. Current Management of the CR department has really gone down, have people that have never worked in a Consumer Relations department (from Bank, Grocery Store) now making this a true call center with very low pay, and what ever they say goes. Maybe you need to sit in and take the calls and be clocked for bathroom and break privileges. Remember you only get about 5 minutes over 1 hour in a 9 hour day and NO BREAKS after 5:00 pm EST. See if you can hold it like so many of have to and then be in tears as your bladder is about to explode and if we leave the floor and go over by 1 second we fail the schedule adherence.

Other Employee Reviews for Mattel

  1. Helpful (1)

    "Mattel; one of the best places to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mattel full-time (More than 3 years)

    Pros

    There is a reason why this company has been voted one of the best places to work. The people, benefits (daycare onsite, gym onsite, cleaners onsite, medical/dental). If you love working with passionate, collaborative people, then this is definitely the place for you.

    Cons

    Mattel would serve there employees by being more transparent to the road of promotions. There is not always a clear path, and the obscuity may lead to a perception of politics to promote versus capabilities/commitment.

    Advice to Management

    You have a group of employees who have a lot of creative, thoughtful ideas on how to make the company more successful. You don't always need to rely on outside consultants to tell you what your team may already know. You can extract that value by ensuring people do not fell penalized for coming up with ideas that may not be successful.


  2. "Overall my time at Mattel was pretty positive and great learning experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Design Intern in El Segundo, CA
    Former Employee - Graphic Design Intern in El Segundo, CA
    Recommends
    No opinion of CEO

    Pros

    The company is great and takes good care of their employees. On site toy store and gym. Frequent events to build camaraderie within teams.

    Cons

    Mattel is still a massive corporation. Long lines and red tape.

There are newer employer reviews for Mattel
There are newer employer reviews for Mattel

See Most Recent

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