Mattress Firm - Left me with something to be desired | Glassdoor
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There are newer employer reviews for Mattress Firm

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Helpful (3)

"Left me with something to be desired"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Store Manager in Kansas City, MO
Current Employee - Store Manager in Kansas City, MO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Mattress Firm full-time (Less than a year)

Pros

You bring home 2000 a month
Medical benefits
lots of freedom and autonomy. There is no boss over your shoulder, typically you work alone in a store. This starts out as a pro but as time drags on it actually becomes one of the biggest cons
Good training and a good start into sales.
Internet access.
Very low level of actual work to be done.

This is a decent job right out of college while you look for another job. You will be at work all day, including weekends, so it gives you a LOT of time to search careerbuilder, monster, indeed, linkedin, work on your resume, write cover letters, etc.

Cons

#1 is work / life balance. There is none. 10 hour days, 10 am to 8pm. Weekends are a MUST. Saturday is 10-8 and Sunday is 12-6.
#2 is that you constantly work alone with very little human interaction outside of writing emails congratulating yourself and phone calls from other employees
Now combine really long hours with solitude. It gets extremely boring. After a while you start to realize this is why you are being paid, to be bored. And no one likes to be bored.
#3 Your "Promotion." No raise. You get promoted from Manager on Duty to Store Manager. This is really just extra responsibilities. Take out the trash, change the signs, vacuum the floor, mop the track, scrub the bathroom, etc. You will receive no additional compensation. They will tell you that now you can get a store bonus!..... if you well about 42,000 dollars in mattresses at a 45 percent margin which is only going to happen if its a really good month or you are working at a high volume store, and when you are a newbie you do not work in high volume stores, you work in the slowest stores in the market.
#4 Basically this company puts up a front of a management training program for new college graduates. Outlines this clear promotion track that is based on performance not on tenure. They will down play the ridiculous hours and the mind numbingly boring type of work you will actually be doing. Reality check, its retail.

Advice to Management

If you want to keep any type of quality sales professionals, like you say you do, you have to make the hours reasonable. 10-630 would be understandable. Close the store on Sundays. Make Saturdays with shifts.

Other Employee Reviews for Mattress Firm

  1. Helpful (1)

    "Part Time College Student"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Charlotte, NC
    Current Employee - Sales in Charlotte, NC
    Recommends
    Approves of CEO

    Pros

    A low-stress environment in which a person can gain valuable sales experience as well as personal interaction with customers.

    Cons

    Slow sales environment in the mattress industry.


  2. Helpful (1)

    "Can be slow at times, but the opportunity for income is there"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waukesha, WI
    Current Employee - Anonymous Employee in Waukesha, WI
    Recommends
    Approves of CEO

    Pros

    Income potential
    Great people
    A senior leadership team that has a combined fifty years in the industry (in the WI franchise)
    Vendor representatives constant training makes for a more knowledgable staff

    Cons

    Commission based salary can be low during slow times
    Prmotions based strictly off sales numbers regardless of attitude, leadership ability or customer service skills

    Advice to Management

    Promote people based on their actual skills in sales, customer service and leadership instead of just basing it off of arbitrary sales numbers, which can be manipulated

There are newer employer reviews for Mattress Firm
There are newer employer reviews for Mattress Firm

See Most Recent

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