MedAssist - Horrendous Communication and Poor Leadership | Glassdoor
  1. Helpful (2)

    "Horrendous Communication and Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Patient Service Representative in Boone, NC
    Doesn't Recommend
    Negative Outlook

    I worked at MedAssist full-time for more than 2 years

    Pros

    1. Pay is competitive 2. Benefits are decent

    Cons

    1. Completely absent management in terms of communication and accessibility 2. Underqualified leadership The core of MedAssist's problems lies with horrendous communication; you will be contacted by management once, then have to jump through hoops to get into communication with them again. It's absurd.

    Advice to Management

    I don't even have the energy to discuss and dissect all of the company's shortcomings... you know what needs to be fixed, seeing as it's plastered all over Glassdoor and Indeed. Train managers to learn how to communicate with people. I shouldn't have to email someone four times and leave them three voicemails before I hear back from them two weeks later. It's utterly ridiculous! I will take my years of experience and...

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    MedAssist2018-08-02

Other Employee Reviews

  1. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at MedAssist full-time

    Pros

    Focused on the customer and willing to change in order to meet customer needs.

    Cons

    Pockets of disfunction within the organization sometimes make it challenging to meet goals.

    Advice to Management

    Bring in more leadership with broad industry experience for fresh, new ideas. Stay focused on the customer and the company culture will follow.

    MedAssist2017-10-30
  2. "Do not be fooled. It is collections!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Patient Account Representative in Louisville, KY
    Doesn't Recommend
    Disapproves of CEO

    I have been working at MedAssist full-time for more than 2 years

    Pros

    Will hire anyone with clean background.

    Cons

    You will work in a rodent infested, dusty moldy environment. Expected to connect immediately while on call within a 2003 infrastructure. Yes many of us work on ancient 15" square monitors. Pay is lowest even in local industry. Found new hires are making more! So deflating and not the 1st time. Company owned by an Idian simply does not care. A difficult job asking sick patients for more, more and MORE $. Basically...

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    Advice to Management

    Tell people upfront what job really IS. A collections joint with little pay and impossible 'bonuses'.

    MedAssist2019-05-05

Discover more reviews about MedAssist.