Medallia - know what you're getting into | Glassdoor
There are newer employer reviews for Medallia
There are newer employer reviews for Medallia

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Helpful (14)

"know what you're getting into"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Client Services Analyst in Palo Alto, CA
Former Employee - Client Services Analyst in Palo Alto, CA
Approves of CEO

I worked at Medallia full-time (Less than a year)

Pros

-Wonderful advancement opportunities for those that stay
-Lots of perks (food, GoPasses, generous PTO allowances)
-Even in junior roles given tons of autonomy and responsibility from day 1

Cons

-Stay away from HR and recruiting. Extremely disorganized and lacks transparency. Promotions and internal movement between departments happen based on favoritism and not merit or credentials.
-Promote an elitist culture based on school rank rather than individual achievements - recruiting department encourages employees to only refer candidates that graduated from the Ivies or an Ivy competitor
-Promotion of work-life balance is completely inaccurate and misleading. Nonverbal expectations to work completely around the clock.
-Extremist company culture and focus on unity, almost to the point of brainwashing. Junior roles work best for those who are okay with having zero life outside of work. They invest a lot in creating a very fun work environment, but put so much focus on maintaining a Disneyland feel that whenever tense situations arise they are swept under the rug (i.e. different employees were fired and there was zero insight into what happened, and any inquiries were given the "shush" from management). Felt like nobody ever wanted to be the bearer of bad news.
-Most of the responsibilities as an analyst are specific to the software product that the company sells - you learn a lot and are intellectually stimulated every day, but most of it won't carry over into roles at any other company.

Other Employee Reviews for Medallia

  1. Helpful (5)

    "Committed and Passionate Teammates, but with Lack of Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst, Customer Solutions in Palo Alto, CA
    Current Employee - Senior Analyst, Customer Solutions in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    Interesting work with an incredible amount of responsibility. Being able to be a part of a rapidly growing company that does not have all of its processes in place gives employees the opportunity to shape the direction of the organization. For entry-level employees, this is a great time to join a firm that's making good strides at solving some pressing strategic and operational challenges. The lack of formal structure gives you tremendous opportunity to build credibility in a rapidly growing firm through your in-house experience with proprietary product and processes that lead to rewarding career progression (promotion from entry-level Analyst to Manager (a role where new hires join with 5+ years of experience) as early as 2.5 years at consistent high-level of performance).

    The people in the company make the work so much more enjoyable. This is a very collegial workforce and most people are extremely intelligent, driven, yet willing to help. I've heard numerous people say "if it wasn't for the people, I would not have enjoyed working here as much".

    Cons

    One of the most worked (and stressed out) workforce. Hours are extremely long (especially for companies in the Bay Area), and also inconsistent across teams and teammates.

    There is also a severe lack of structural support given to teams. Employees get visibility about the different initiatives / strategies floating around the space, but most of these are high-level ideas. Teams are expected to take on a lot more than they can handle, and there is a lack of senior management recognition for that. Coupled with the lack of clarity on the structures that they are trying to put in place, overloading the workforce has led to one that cares a lot but feels non-empowered due to the lack of support.

    Advice to Management

    People in your company care; help them help you.


  2. Helpful (2)

    "AMAZING"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Analyst in Palo Alto, CA
    Current Employee - Client Services Analyst in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    They really care about their employee's well-being and that in turn, I believe leads to better productivity.

    Cons

    Although, most are very nice, it can at times be a bit elitist. There is also a high turnover rate.

There are newer employer reviews for Medallia
There are newer employer reviews for Medallia

See Most Recent

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