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Medallia

Engaged Employer

Medallia

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Employee Review

  1. 4.0
    Current Employee, more than 3 years

    Good but could be Great

    Mar 25, 2022 - Sales Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Reasonable work life balance. Exciting space. C-Suite top notch. Lots of women in the company and is committed to DEI at the top. Comp is good. Mental Health Days off. Employee Feedback program produces good changes. Culture during Covid lockdown was supportive and inclusive

    Cons

    Thoma Bravo acquisition has created tons of turn over and brain drain. Mid-Managements is out or touch and not authentic. There are two cultures one for the employees 4 years plus and then one for everyone else and they aren't the same. Most management promotion is out of the 4 plus year group. Newer managers and hires don't have an equal voice. Lots of women, diversity was on a good path. DEI Ratio individual contributor to management is way off. Bit of a fraternity mentality getting stronger. Communication since acquisition inconsistent.

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    7 people found this review helpful

    Medallia Response

    We appreciate you taking the time to leave your feedback. We take every comment seriously as we continue to grow. It's important to us to not only create a transparent and collaborative culture for everyone but especially one that is diverse and equitable.

  1. 5.0
    Former Employee, less than 1 year

    Good Place to Work

    May 10, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Supportive team, good management, good product

    Cons

    Very large sales team if that's not what you want

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  2. 4.0
    Current Employee, more than 1 year

    Sell The Dream, Service The Nightmare

    Jul 30, 2022 - Customer Success in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Good work-life balance -Fully remote work life is encouraged and supported -Equitable pay for some positions -Good people in HR that genuinely care for employee well-being -Lots of smart people at Medallia -Plenty of opportunity for CSMs to get in front of customers and shine

    Cons

    -Operates in seemingly constant state of chaos despite being a 21 year old company -CEO is a pure sales guy who brags about his toys and homes in all-hands meetings as a way to inspire the sales masses -More celebration and focus on Formula 1 marketing partnerships than things that actually matter...like our customers. -Tons of turnover and attrition since company went private in '21, massive loss of institutional knowledge -Customers are sold the dream scenario for products without realizing they need to invest in services hours, then CS is left to deal with the nightmare fallout post purchase -Medallia continues to buy other companies with no focused vision or outcome aside from potentially going public again in a few years(?)

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    3 people found this review helpful

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Medallia photo of: The Escape Game Champions
Medallia photo of: Talent Ops is back together
Medallia photo of: Team APAC
Medallia photo of: People and Culture
Medallia photo of: Team project
Medallia photo of: I am a Medallian
Medallia photo of: Another awesome podium, 2nd place in the Val-d’Isere downhill for Breezy Johnson.
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