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Medallia

Engaged Employer

Medallia

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Employee Review

  1. 2.0
    Former Employee, more than 1 year

    Stay away

    Apr 21, 2022 - Sales Development Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1.) Unlimited PTO 2.)The job is fully remote.

    Cons

    Where do I begin. For SDRs you're placed into a random vertical upon hire and all the verticals are very different with little to no room to switch. It was an extremely unfair goal /. compensation structure as well. For example, my vertical was very small and had zero inbound leads. I had to hustle and prospect to try to get OPPS whereas someone who was placed in a vertical that gets a constant flow of inbound leads and demo requests practically just sit there and turn the lead into an OPP. Then they are now exceeding quota, getting fat bonus checks and looking great to upper management while I, who actually had to work my butt off, look bad in comparison. These people who received inbound leads are also the only ones to get promoted because it looks like they are more successful at their job. All of that aside I stayed at Medallia because I really did believe in the company and leadership. That all changed after the TB acquisition. Every single week people were leaving the company in large numbers, teams were dwindling and there was no backfill. Then at the start of Q1 Medallia did a massive round of layoffs. It was brutal. That lovely shot on the Medallia homepage of all the smiling, happy Medallia employees? I recognize a few faces that were part of that brutal layoff. Might be time to change your picture.

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    16 people found this review helpful

    Medallia Response

    We're sorry to hear about your experience, but value current and former employees' feedback. Creating a culture of transparency and collaboration is a top priority and we will continue to focus on that as we grow.

  1. 5.0
    Former Employee, less than 1 year

    Good Place to Work

    May 10, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Supportive team, good management, good product

    Cons

    Very large sales team if that's not what you want

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  2. 4.0
    Current Employee, more than 1 year

    Sell The Dream, Service The Nightmare

    Jul 30, 2022 - Customer Success in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Good work-life balance -Fully remote work life is encouraged and supported -Equitable pay for some positions -Good people in HR that genuinely care for employee well-being -Lots of smart people at Medallia -Plenty of opportunity for CSMs to get in front of customers and shine

    Cons

    -Operates in seemingly constant state of chaos despite being a 21 year old company -CEO is a pure sales guy who brags about his toys and homes in all-hands meetings as a way to inspire the sales masses -More celebration and focus on Formula 1 marketing partnerships than things that actually matter...like our customers. -Tons of turnover and attrition since company went private in '21, massive loss of institutional knowledge -Customers are sold the dream scenario for products without realizing they need to invest in services hours, then CS is left to deal with the nightmare fallout post purchase -Medallia continues to buy other companies with no focused vision or outcome aside from potentially going public again in a few years(?)

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    4 people found this review helpful

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Medallia photo of: The Escape Game Champions
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Medallia photo of: Team project
Medallia photo of: I am a Medallian
Medallia photo of: Another awesome podium, 2nd place in the Val-d’Isere downhill for Breezy Johnson.
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