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Medallia

Engaged Employer

Medallia

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Employee Review

  1. 1.0
    Current Employee, more than 3 years

    Terrible company with unethical leadership

    May 14, 2022 - Senior Director in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Work from Home -Unlimited PTO -Wellness Days -Good Benefits

    Cons

    Company micromanages with reports. Several employees have departed due to commissions not being paid. This company has gone from being amazing to terrible. Commission payments and quotas have become less lucrative as quotas increased and percentages paid out are lower. Company has a good Customer Experience solution but terrible or non existent Employee Experience company. Do not join the company unless you have no other options. Typical longevity has dropped from several years to less than 1 year. Company has laid off over 20% of employees and now trying to hire back for same roles at lower pay. The company is toxic and management does not know how to run business and has lost the Chief Technology Officer, Chief Revenue Officer, Chief Financial Officer, and Vice President of Marketing. Strongly recommend going to a company that cares for the employees and the new Chief People officer does not care about employees at all. Stay away as this will be a terrible career decision.

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    19 people found this review helpful

    Medallia Response

    We’re sorry you feel that way, but value the feedback. We strive to put people first and will continue to focus on that as we grow.

  1. 5.0
    Former Employee, less than 1 year

    Good Place to Work

    May 10, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Supportive team, good management, good product

    Cons

    Very large sales team if that's not what you want

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  2. 4.0
    Current Employee, more than 1 year

    Sell The Dream, Service The Nightmare

    Jul 30, 2022 - Customer Success in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Good work-life balance -Fully remote work life is encouraged and supported -Equitable pay for some positions -Good people in HR that genuinely care for employee well-being -Lots of smart people at Medallia -Plenty of opportunity for CSMs to get in front of customers and shine

    Cons

    -Operates in seemingly constant state of chaos despite being a 21 year old company -CEO is a pure sales guy who brags about his toys and homes in all-hands meetings as a way to inspire the sales masses -More celebration and focus on Formula 1 marketing partnerships than things that actually matter...like our customers. -Tons of turnover and attrition since company went private in '21, massive loss of institutional knowledge -Customers are sold the dream scenario for products without realizing they need to invest in services hours, then CS is left to deal with the nightmare fallout post purchase -Medallia continues to buy other companies with no focused vision or outcome aside from potentially going public again in a few years(?)

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    4 people found this review helpful

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Medallia photo of: The Escape Game Champions
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Medallia photo of: I am a Medallian
Medallia photo of: Another awesome podium, 2nd place in the Val-d’Isere downhill for Breezy Johnson.
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