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Medallia

Engaged Employer

Medallia

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Employee Review

  1. 3.0
    Current Employee, more than 1 year

    Friendly Culture, Especially in Marketing

    Jun 27, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Respects top talent (compensation, promotions, raises) - Excellent benefits - Great work-life balance - Nice people in marketing

    Cons

    - Transparency isn't always there - CEO and CMO are both missing all the time........ you rarely see or even hear from either - Certain departments overstep boundaries and insert themselves where they're not needed at all or not the extent that they think

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  1. 5.0
    Former Employee, less than 1 year

    Good Place to Work

    May 10, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Supportive team, good management, good product

    Cons

    Very large sales team if that's not what you want

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  2. 4.0
    Current Employee, more than 1 year

    Sell The Dream, Service The Nightmare

    Jul 30, 2022 - Customer Success in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Good work-life balance -Fully remote work life is encouraged and supported -Equitable pay for some positions -Good people in HR that genuinely care for employee well-being -Lots of smart people at Medallia -Plenty of opportunity for CSMs to get in front of customers and shine

    Cons

    -Operates in seemingly constant state of chaos despite being a 21 year old company -CEO is a pure sales guy who brags about his toys and homes in all-hands meetings as a way to inspire the sales masses -More celebration and focus on Formula 1 marketing partnerships than things that actually matter...like our customers. -Tons of turnover and attrition since company went private in '21, massive loss of institutional knowledge -Customers are sold the dream scenario for products without realizing they need to invest in services hours, then CS is left to deal with the nightmare fallout post purchase -Medallia continues to buy other companies with no focused vision or outcome aside from potentially going public again in a few years(?)

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    4 people found this review helpful

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Medallia Photos

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Medallia photo of: The Escape Game Champions
Medallia photo of: Talent Ops is back together
Medallia photo of: Team APAC
Medallia photo of: People and Culture
Medallia photo of: Team project
Medallia photo of: I am a Medallian
Medallia photo of: Another awesome podium, 2nd place in the Val-d’Isere downhill for Breezy Johnson.
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