Employee Review
- Current Employee, more than 1 year★★★★★
Friendly Culture, Especially in Marketing
Jun 27, 2022 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
- Respects top talent (compensation, promotions, raises) - Excellent benefits - Great work-life balance - Nice people in marketing
Cons
- Transparency isn't always there - CEO and CMO are both missing all the time........ you rarely see or even hear from either - Certain departments overstep boundaries and insert themselves where they're not needed at all or not the extent that they think
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Other Employee Reviews
- Former Employee, less than 1 year★★★★★
Pros
Supportive team, good management, good product
Cons
Very large sales team if that's not what you want
- Current Employee, more than 1 year★★★★★
Sell The Dream, Service The Nightmare
Jul 30, 2022 - Customer Success in New York, NYRecommendCEO ApprovalBusiness OutlookPros
-Good work-life balance -Fully remote work life is encouraged and supported -Equitable pay for some positions -Good people in HR that genuinely care for employee well-being -Lots of smart people at Medallia -Plenty of opportunity for CSMs to get in front of customers and shine
Cons
-Operates in seemingly constant state of chaos despite being a 21 year old company -CEO is a pure sales guy who brags about his toys and homes in all-hands meetings as a way to inspire the sales masses -More celebration and focus on Formula 1 marketing partnerships than things that actually matter...like our customers. -Tons of turnover and attrition since company went private in '21, massive loss of institutional knowledge -Customers are sold the dream scenario for products without realizing they need to invest in services hours, then CS is left to deal with the nightmare fallout post purchase -Medallia continues to buy other companies with no focused vision or outcome aside from potentially going public again in a few years(?)
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