Medical Mutual - It's a call center. Enough said. | Glassdoor
There are newer employer reviews for Medical Mutual
There are newer employer reviews for Medical Mutual

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Helpful (1)

"It's a call center. Enough said."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Toledo, OH
Current Employee - Customer Service Representative in Toledo, OH
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Medical Mutual full-time (More than 3 years)

Pros

Benefits. Good insurance, good pay.

Cons

Management, policies, customers, mandatory overtime for everything, high turnover.

Other Employee Reviews for Medical Mutual

  1. Helpful (1)

    "Great place to work, develop, and grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Representative in Cleveland, OH
    Current Employee - Service Representative in Cleveland, OH
    Recommends
    Approves of CEO

    Pros

    Family Values company.
    Great employees.
    Care for customers and employees.
    Great benefits; health, life, dental, vision, flex, and more.
    Good PTO

    Cons

    Lower pay then rest of industry.
    People never leave, can take time to advance.
    Not a lot of holidays observed

    Advice to Management

    Don't rock the boat with large scale changes, people are happy and productive currently.
    Can be out of touch at times.


  2. "Terrible from week 2, no training, things get thrown on your desk without any history or explaination and told to do."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    No opinion of CEO

    Pros

    The Benefits and wellness center (not able to use) are a plus, onsite cafe, nice building, credit union and that is about it.

    Cons

    It is a sweat shop, long hours and weekends, no work life balance, no appreciation. Not sure how it gets rated best place to work in NE Ohio. Parking is expensive

    Advice to Management

    Rick should walk around the departments and see what his employees are doing, some employees are reading books on the job, others go to other departments and complain they hate it there. He should stop the finger pointing and make employees take responsibility for their actions.

There are newer employer reviews for Medical Mutual
There are newer employer reviews for Medical Mutual

See Most Recent

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