Mercer - Challenging at times, but rewarding if you work hard | Glassdoor
There are newer employer reviews for Mercer
There are newer employer reviews for Mercer

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Helpful (1)

"Challenging at times, but rewarding if you work hard"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Participant Services Representative in Norwood, MA
Current Employee - Participant Services Representative in Norwood, MA
Recommends
Positive Outlook
Approves of CEO

I have been working at Mercer full-time (Less than a year)

Pros

As a call center representative there are plenty of opportunities to move around and learn multiple lines of business such as health and benefits, 401k, pension, etc. If you continue to focus and do your job, you will be recognized and have plenty of opportunities to better yourself and move up. Coming in as a temp employee, i was quickly transitioned to a permanent employee with generous pay and benefits within 6 short months. Staff is fun and friendly and is always available to answer your questions when you need them.

Cons

Like any company, technical issues such as upgrading software could be improved but they are working on that. Also, being on the phone all day can be exhausting but it is the job description and if you are a generally perky person than this will be no problem. People can be mean at times, but a majority of people are a delight to work with over the phone.

Advice to Management

Keep temporary employees in the loop during the busy season on their status with the job. Even after the busy season, let people know before they start looking elsewhere.

Other Employee Reviews for Mercer

  1. Helpful (1)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mercer full-time (More than 10 years)

    Pros

    Interesting work, great company culture.

    Cons

    Comp and advancement can be slow.


  2. "Good company, average salaries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mercer full-time (More than 10 years)

    Pros

    Mercer has amazing resources and is viewed highly by the industry.

    Cons

    Average salaries. Salary structure does not reward enough for performance or value.

    Advice to Management

    Consider other employee values beyond sales and bottom line revenue.

There are newer employer reviews for Mercer
There are newer employer reviews for Mercer

See Most Recent

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