Mercer - Internal roles are poorly designed | Glassdoor
There are newer employer reviews for Mercer
There are newer employer reviews for Mercer

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"Internal roles are poorly designed"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Billing Specialist in Los Angeles, CA
Current Employee - Billing Specialist in Los Angeles, CA
Recommends
No opinion of CEO

Pros

Mercer has great brand recognition for their industry and are a very professional company. The client-facing professionals are top-notch and know their business. The benefits are good and there are some opportunities to relocate if need be. Your teammates and department will greatly determine the tone of your employment at Mercer.

Cons

While Mercer does a good job of promoting and tracking their consultants from analyst to associate to principal etc, the roles of the internal functions are surprisingly underconsidered. Internal HR is a mess, with almost no local points of contact and abyssmal follow-up. Career tracking is essentially non-existent for internal roles - nearly all internal functions are external hires. And while theoretically Mercer hires laterally, in the words of two supervisors, "I've never seen it happen."

The irony of being an HR consulting firm with critical HR issues has recently been addressed by including some of the consultants in discussions regarding internal HR; the shocked disbelief of consultants returning from these management meetings speaks for itself.

Advice to Management

Mercer offers great resources for learning and is supportive of career enhancement in theory, but much more attention and respect needs to be given to the cultivation of internal roles. Lay out the career advancement possibilities that are possible (and that would honestly be acted upon).

And please fix HR, it's embarrassing - 7 months to sort out a 401k matching contribution issue?

Other Employee Reviews for Mercer

  1. "Flexible culture and good work/life balance, but don't expect much in the way of compensation or management transparency"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in New York, NY
    Current Employee - Analyst in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great work/life balance, flexible culture (ability to work from home), truly global firm, very bright and nice colleagues, easy to transfer from one Mercer office to another.

    Cons

    Poor compensation, NOT a meritocracy (people are promoted based on how long they've been at the firm and held out... not based on achievement. You will not see someone with 2 years' experience be promoted before someone with 4 years' experience for example, even if the achievement and effort warrants it), no transparency whatsoever when it comes to management. Management is secretive, does not filter down information to the ranks.

    Advice to Management

    Pay people what they are worth, don't be afraid to promote those who are deserving, and for goodness sake, don't hide things from us.


  2. "Endless Navel-gazing inhibits forward direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in Norwell, MA
    Former Employee - Developer in Norwell, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Very advanced and ambitious technology. Good direction in software management. Excellent overall atmosphere.

    Cons

    But they work agressively to offshore it.
    Developers abuse work at home.
    Managers too absent.
    Endless debates with no answers to questions.

    Advice to Management

    Lose the Putnam IT culture. Get everybody into the office.

There are newer employer reviews for Mercer
There are newer employer reviews for Mercer

See Most Recent

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