MetroPCS - Not what it seems | Glassdoor
There are newer employer reviews for MetroPCS
There are newer employer reviews for MetroPCS

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"Not what it seems"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - SERVICE ADVISOR in Dallas, TX
Current Employee - SERVICE ADVISOR in Dallas, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at MetroPCS full-time (More than a year)

Pros

Gained experience with customer service. Learned many skills that I feel will be good in the long run. I get a discount on my phone service monthly for working for MetroPcs.

Cons

I am at a franchise of MetroPCS (authorized dealer). I had seen the benefits of working for MetroPCS online and they are not even remotely accurate. I have not gotten a vacation in more than a year of work. I don't get any discounts on the the phones, yet every now and then a discount is given to us if sales of a certain phone are not doing so well. No 401K. No insurance. No bonuses. Crazy hours of work. And above all extremely terrible customers, yet what can you expect from someone that pays less than $100 for cellphone service.

Advice to Management

All I could say is check how the franchises treat their employees. If workers don't push so much for sales there must be something wrong, don't you think? We wake up every day and wear the name MetroPCS on our shirts representing a company that in the end seems to never be there when we need it.

Other Employee Reviews for MetroPCS

  1. "Store Manager of a Metro PCS Authorized Dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Grand Prairie, TX
    Current Employee - Store Manager in Grand Prairie, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MetroPCS full-time (More than 3 years)

    Pros

    Easy, educational, and fun at times

    Cons

    Angry and upset customers, long hours

    Advice to Management

    Don't take things personally


  2. "OK but no real room for growth"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Sales Associate in Sacramento, CA
    Current Employee - Sales Associate in Sacramento, CA

    I have been working at MetroPCS full-time (More than a year)

    Pros

    Very, very laid back. I'm able to watch movies or do homework when it's slow.

    Cons

    Minimum wage. No real room for growth. Really really slow.

    Advice to Management

    Do a better job of supervising and creating more sales goals to motivate your employees to sell.

There are newer employer reviews for MetroPCS
There are newer employer reviews for MetroPCS

See Most Recent

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