Michaels Stores - Customers were great, manager not so much | Glassdoor
There are newer employer reviews for Michaels Stores
There are newer employer reviews for Michaels Stores

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Helpful (1)

"Customers were great, manager not so much"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Cashier/Stocking/Customer Service in Garland, TX
Current Employee - Cashier/Stocking/Customer Service in Garland, TX
Doesn't Recommend
No opinion of CEO

I have been working at Michaels Stores part-time (Less than a year)

Pros

helping customers with projects was pretty awesome - I developed a near-encyclopedic knowledge of the contents of the store and that, coupled with some previous craft experience, meant that I could often give customers outside the box suggestions about their projects.

Cons

I was hired in October and through the holidays there were plenty of hours for all of us. After the holidays were over, rather than letting anyone go, we started seeing schedules with like eight hours a week. Sometimes we'd be scheduled for short shifts that hardly even felt worth coming in for. I worked hard and was one of the more reliable employees but still got the short end of the stick. I could make up those hours some weeks by taking shifts for other employees but it became pretty ridiculous.

Advice to Management

Paying people minimum wage and giving them minimal hours is not the way to attract quality employees.

Other Employee Reviews for Michaels Stores

  1. Helpful (1)

    "The values of this company and the treatment of its associates have totally gone downhill."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Material Handler in Lancaster, CA
    Current Employee - Material Handler in Lancaster, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Michaels Stores full-time (More than 10 years)

    Pros

    I can no longer think of any.

    Cons

    No sense of American pride and most of the products are imported from China. Difficult productivity standards in the Distribution network. Frequent mandatory overtime and little opportunity for advancement.

    Advice to Management

    Take care of the people that keep this business going.


  2. Helpful (1)

    "Pay is better than some retail, but the hours are not."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Mountain View, CA
    Former Employee - Seasonal Sales Associate in Mountain View, CA
    Negative Outlook
    No opinion of CEO

    I worked at Michaels Stores part-time (Less than a year)

    Pros

    Highest hourly pay I had in a retail environment

    Co-workers were very diverse, people of all ages from many backgrounds

    Customers were always friendly from what I saw.

    Very close to Costco and several restaurants you could get to on your lunch break easily.

    Cons

    Barely any hours, about 2 days a week on average.

    Almost no training whatsoever, just having another associate level worker with me to show me around on the first day.

    Never had a chance to do any cashiering, which I would have preferred. I was only helping customers find things or cleaning.

    Advice to Management

    Put a little more effort into training new associates to help things early on.

There are newer employer reviews for Michaels Stores
There are newer employer reviews for Michaels Stores

See Most Recent

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