Michaels Stores - Always changing | Glassdoor
There are newer employer reviews for Michaels Stores
There are newer employer reviews for Michaels Stores

See Most Recent

Helpful (2)

"Always changing"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Experience Manager
Current Employee - Customer Experience Manager
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at Michaels Stores full-time (More than 5 years)

Pros

The employees are generally a great group to work with no matter what store you're at. If you work very hard, learn tasks outside of your job (Such as cashiering, framing, replenishment..) you can easily become a vital associate to the store and increase your potential for hours as a part time associate.

Cons

The store operating procedures are written in black and white, but the stores only operate in gray. Every manager, from the Customer Experience Managers to the District Manager have a different opinion. Customers will complain about how one store did something for them and expect the same from you, particularly in regards to the coupon policy. There is no uniformity in the company, even the company logos and colors vary from store to store. For part time associates, there is frequently backlash for requesting any time off.

Advice to Management

Set your procedures and guidelines in stone; eliminate the gray areas, especially with the coupon policy. If the stores aren't stepping on each others' toes and managers aren't contradicting themselves, customers will be less confused and the employee morale will increase due to the policy, managers, and stores backing them.

Other Employee Reviews for Michaels Stores

  1. Helpful (3)

    "Worst Place I Have Ever Worked."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Framing Manager
    Former Employee - Framing Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Michaels Stores full-time (More than a year)

    Pros

    your co-workers might make you a cake on your birthday

    Cons

    -Everything is horribly overpriced... customers are getting ripped off.
    -Management does NOT care about their staff. Time off and vacations are a joke.
    -schedules will nto be posted until the day before the week starts, or changed mid-week without notice to the employee and resulting in employee punishment for failing to notice the change made 12 hours before the new shift.
    -Little to no training is given to new hires, no matter the importance of their position.
    -The framing department is a complete scam- employeesa er asked to lie outright to customers without their knowledge.
    -management is rude, demeaning, and disrespectful of employees.
    -'corporate' visits often include unprofessional bullying of employees and management.
    -sales signage are misleading and subject to constant customer complaints.
    -the store respects ridiculous hours of their employees... 9-midnight one Friday before Christmas. Really????
    -pay is far too low for the responsibilities expected of all employees, management included.

    Advice to Management

    Go visit some of your stores and witness firsthand the issues in the store before you rely on numbers to fix issues... your store managers lie to you to avoid punishment.


  2. "Great place to work, if your full time."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Michaels Stores full-time (Less than a year)

    Pros

    Great Advancement opportunity for those willing to work hard.

    Cons

    Part time employee give very few hours, so I can understand the turn around.

There are newer employer reviews for Michaels Stores
There are newer employer reviews for Michaels Stores

See Most Recent

Work at Michaels Stores? Share Your Experiences

Michaels Stores
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or