Michaels Stores - Poor structure and family/personal life balance. Difficult for customers. | Glassdoor
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There are newer employer reviews for Michaels Stores

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Helpful (4)

"Poor structure and family/personal life balance. Difficult for customers."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Michaels Stores (More than a year)

Pros

Co-workers are friends and try to make the best out of bad corporate policies and structures. .

Cons

Poor hours, no personal life/work life balance. Store hierarchy and Management schedules create unnecessary stress on management (they work 3 full shifts on the weekend for 3 weeks in a row) , always understaffed, store layout makes no sense to employees or customers, archaic systems and models, severely below national/regional/local pay scales, high employee turnover, VP of regional believes corporate has it figured out and will not listen and defends corporate, while corporate ideals are making the employee and customer experience worse.

Advice to Management

Take a step back corporate and address your issues. More muscle and rules are not fixing your problem. You are headed in the wrong direction for employees and customers.

Other Employee Reviews for Michaels Stores

  1. Helpful (9)

    "Be ready for a challenge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Manager
    Current Employee - Customer Experience Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Michaels Stores full-time (More than 3 years)

    Pros

    Excellent opportunities to get some experience under your belt in retail and management. They're pretty flexible in hiring, so it's a good place to try to get your start if you're looking at a career in retail or management. Many customers can be fun to work with, especially if you enjoy being creative.

    Cons

    1. The biggest complaint from customers and employees alike is PAYROLL. There is none. You're required to have 6 people on the floor at all times, and they give you enough for 2. This is where all the good ideas, SOP's and exciting programs literally fall apart.
    2. Upper management (district and above) is extremely negative. More often than not, you do not get a pat on the back for a job well done, but you will get yelled at for not being the best. In other words, someone is always in trouble, while no one is being praised.
    3. Constantly making menial changes in SOP without warning or reason, creating more work, more training, etc.
    4. Doesn't always hire the best candidate, often (not always) promotes by seniority (while claiming this is not true, don't be fooled.)
    5. It takes so much effort to get someone terminated, that most poor employees simply stay and collect a paycheck, pawning their work onto the more motivated people.
    6. UnAchievable expectations on everyone, especially hourly management. (again, we're back to payroll and the inability to terminate poor employees)
    7. Practically non-existent support system for hourly managers. They essentially throw you under the bus each month because they don't provide the information you need to do your job, nor the time.
    8. The training is "watch three videos, read this packet of papers, and do it." Almost everything you learn you will have to teach yourself. There is an "onboarding curriculum" but it is rarely ever utilized (payroll again!) and when it is, it is used inconsistently.
    9. Even for full-time associates, don't expect 40 hours a week unless it's peak season. Off season, expect 30-35, peak season expect 50-60.
    10. The pay is not competitive. You can make more doing less work with better payroll at walmart.

    Advice to Management

    1. Find a way to make payroll more consistent and more realistic. In order to achieve everything that you ask of your hourly associates and management, you need to raise most stores payroll by about 33-45%, and in some as much as 60-75%.
    2. Support your stores! Send them information. Don't start publications with helpful hints for things like customer special order and classroom programs, only to keep them active for two months.
    3. Refine the training programs. If you're going to do on-the-job training, you need to provide at least one week of extra payroll for that to happen for each employee and each role change. If you're going to do paper, video, and online training, you need to let the associate do it in an environment where they can concentrate and absorb the information. Right now you're doing both at 33%, when in reality you should just do one at 100%.
    4. Be more selective with your new hires. While I appreciate the fact that people straight out of high school can be hired (hello!) and can advance based on their performance (hi!) there needs to be a better selection process. This may involve better pay and benefits to encourage a wider pool of applicants.
    5. Performance-based compensation and promotion should be the RULE, not the POSSIBILITY.
    6. Be honest with your applicants for management positions about what they're really going to be doing and what their schedule is going to look like.
    7. Be less negative-reinforcement-oriented. It's a dread to come to work when you know that there will be one or two stores in your district that WILL get chewed out for being at the bottom. Not everyone can win, someone will always be on the bottom. Correct what they're doing wrong, give them advice and plans, rather than just expecting everyone to already know how to do what you didn't train them on how to do.


  2. Helpful (2)

    "Money does not pave the road to happiness"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Michaels Stores full-time (More than 10 years)

    Pros

    customers (greatest)
    associates (real talent is wasting out in the field)
    pay

    Cons

    payroll
    priorities all wrong. More thought is given to bonus than customer.

There are newer employer reviews for Michaels Stores
There are newer employer reviews for Michaels Stores

See Most Recent

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