Pros

- Even for junior staff, you have a lot of opportunity to interact with clients, present reports, etc. - In the client services role, you get exposure to project scoping, sales, project management, research- basically everything - The work is cool and at the cutting edge of the marketing research industry - Exposure to very high-profile brands, since KMB basically works with everybody - You are encouraged to seek out opportunities beyond the day to day - working with product teams, marketing team, finance, industry events, etc. - Management seeks to be transparent, especially with team goals and finances - You can be a top performing employee and only work 45 hours per week - A lot of happy hours and team events - The team is very young and fun - very few egos

Cons

- They can be slow to promote even the most deserving employees - Senior management plays favorites - you want to work hard and be well-liked to succeed - A lot of management is there because they've been there for a while - there aren't a lot of brilliant managers who will inspire you - For many clients, the work KMB does is just a small piece of the overall measurement plan, so you'll get some clients that are not that engaged - A few people have negative attitudes - Client service is responsible for a lot of tasks that should fall under an operations team - you spend a lot of time with menial tasks rather than analyzing data