MindTouch, Inc. - SALES - run for the hills | Glassdoor
  1. Helpful (12)

    "SALES - run for the hills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MindTouch, Inc.

    Pros

    Free food 3 days a week, but would have rather starved than spent more time in the office.

    Cons

    - Toxic environment, hired a joke of a director. Never sold a day of enterprise software in his life. - Horrible, horrible training. - Marketing was very disconnected. -Solution doesn't solve a valuable problems for most companies. A KB will do - Basically a boiler room. - Things may have changed, but regardless, DO NOT sell this product. Seriously. The only two reps hitting quota were purely inbound. Bottom...

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    Advice to Management

    Start a customer success/marketing consulting branch, implement your software a by product. Make services the name of your game, then pray you can pay back your VC's. What you should have asked yourself before you took funding: What problem do you solve? Is it to a large market? Is there other cheaper solutions that get the job done? What value to I drive? Is the value in the same department that buys me?

    MindTouch, Inc.2018-04-13

    MindTouch, Inc. Response

    April 23, 2018Founder and CEO

    It's unfortunate you did not have more success during your time at MindTouch. You probably know me enough to know that I take that seriously. However, I get the sense that you did not work in a sales or customer-facing capacity because your feedback is not aligned with the realities ...

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Other Employee Reviews

  1. Helpful (1)

    "Smart, fun, well-balanced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President Engineering in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MindTouch, Inc. full-time for less than a year

    Pros

    - All MindTouchers I work with genuinely want to do the right thing, and do things the right way - Office is really nice and fun location Downtown - Regular social activities and fun traditions - Smart people who are open to learning from one another - Great product, well engineered, and lots more potential

    Cons

    We're not completely through some of the ripples of past organizational changes yet, but I expect that to have settled down in a few months

    Advice to Management

    Stay on the current path; it's working

    MindTouch, Inc.2019-06-04
  2. "An organization that rewards tenacity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MindTouch, Inc. full-time for more than 8 years

    Pros

    Product is not "garbage", but any reviewer who would make that comment can stay in their limited role and complain. I ask that you please move aside for someone who actually does something. Indeed, senior engineering and devops individuals are among the finest in the industry. Too bad we're not 100% open sourced, there are some wonderful technical solutions in our codebase. If you are interested in working with Serverless...

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    Cons

    If you don't subscribe to the philosophy of "don't ask for permission, ask for forgiveness", you will find yourself on the outside of most tactical decision making here. If you expect to settle comfortably into an organization transitioning from startup to growth and wait for opportunities or promotions, you'll be very disappointed. Individuals put into the management role has been hit and miss for a number of years,...

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    Advice to Management

    It likely varies from department to department how transparent directors are when it comes to the nature of startup culture -- they need to be upfront about what candidates are signing up for. A mentorship program for those aspiring to be team leads or managers would be valuable. Marketing message needs to focus on what makes MindTouch different from knowledgebases. Address the size of the engineering team, it...

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    MindTouch, Inc.2019-06-04

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