Pros
If you love fitness work for lululemon corporate. They're established and it seems like they care for their customer support team. Our benefits all come from lululemon and the benefits are great.
Cons
Always understaffed. Employees genuinely care about their work but don't have the internal support or resources to provide quality customer support. The holiday season is a nightmare. You'll be expected to work on holidays and then expected to celebrate the sales numbers even though the customer support team is overworked and under paid. No bonuses. This year to thank us for dealing with angry customers they mailed us each two cookies. It's a small team. Zero transparency about salary or growth opportunities. Oh wait. There are no growth opportunities. The work is emotionally exhausting unless you want to spend 8 hours a day apologizing to angry customers who are angry for legitimate reasons.