Mitchell 1 - Short Term Employment Solution "Cold Call TM" | Glassdoor
  1. Helpful (2)

    "Short Term Employment Solution "Cold Call TM""

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales in Poway, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mitchell 1 full-time for less than a year

    Pros

    Awsome Co-Workers a great group of people, all are very humble and awesome to be around.

    Cons

    The Calls are bad there's no way around them. I have seen "new leads" on a hand full of times. But the majority of the calls have been called at least 15-40 times sometimes more since 2016/2017. Next is the main reason why I left one of the sales developers has created such an unpleasant experience working at Mitchell that it's made every day I came into the office hating to wake up in the morning and go into work... to provide for my family. I've never had to work in an office environment where a manager is so defensive and will go to lengths to lie to make her self look better when she provided the wrong information. She would give, not only me but other reps attitude when asking for help. Example: while I was on a Demo trying to sell product she would say comments when I asked for help like "I'm busy "or "I don't have time to deal with that right now" in a very rude demeanor even when I ask very nicely and notice that she wasn't on a sales call or attending to another rep. and the treatment as if I was a child and talking down to me was the last straw that causes me to leave Mitchell1.

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    Advice to Management

    Quit praising reps that get feed lead.

    Mitchell 12019-07-12

    Mitchell 1 Response

    July 29, 2019Sr Recruiter

    Thank you for taking the time to review your experience working on Mitchell 1’s Inside Sales team. We certainly agree that the team is made up of a group of great people, and we are happy that you feel the same way. We always say that our greatest asset is our people, and your feedback ...

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Other Employee Reviews

  1. "Mitchell1 Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Editor in Poway, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mitchell 1 full-time for less than a year

    Pros

    They have Great team and supervisors.

    Cons

    Have not yet came across any cons.

    Mitchell 12019-03-08
  2. Helpful (2)

    "The real honest Inside Sales review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Poway, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mitchell 1 full-time

    Pros

    Solid company 100+ years and nice coworkers. The initial training was great done by Robert.

    Cons

    Where to start, this company is very behind for being a software tech company. The company seems very complacent as they are the market leader, while competitors are greatly improving and innovating. This is cold calling with a twist. It is cold calling to the definition that they are not warm leads. The twist is that the leads get called every 2 weeks like clockwork. As soon as you introduce yourself and mention... Mitchell 1, you will get hung up on. The lead pool is getting smaller as many of the shops have caller ID and block our calls so the dialer just skips over. Management does not allow you to prospect on your own to find quality leads. Sales targets are unrealistic. There are 3 maybe 4 veteran reps also doing outbound calls, they continuously hit target. This is by design as they are handed lists with warm leads or specialty campaigns. This Is proven as everyday you receive a summary of the previous days call log. The 3-4 reps that hit target only do 30-40 outbound calls none from the dialer and average 2-3 hours talk time. The rest of outbound take 200-300 dialer calls a day and only connect to 50-60% of them. Commission is a 3 month rolling average and helps if you are above target but hurts if you are below. There are also charge backs which can be from numerous reasons. After 2 months of successful payments the company should be held liable for keeping the customers and maintaining their satisfaction. Management seems to be in a fantasy world and do not have a realistic view. The company has not hit it’s sales target as a whole each quarter this year. Sales reps are jumping ship like crazy, went from a sales team of almost 50, now down to a team of 28. A lot has to do with a particular SD who is very condescending and defensive.

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    Advice to Management

    Invest in getting new leads. Allow employees to give input anonymously on ways to help improve the sales process. Allow reps to prospect maybe 1 hour a day to find quality leads. The 3-4 veteran reps should be held to a higher target as they have better leads. Restructure commission so you earn based off monthly sales not rolling 3 month average. Increase the $16 base to be more competitive with the thriving San... Diego sales market.

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    Mitchell 12019-08-13

    Mitchell 1 Response

    August 16, 2019Sr Recruiter

    First, I would like to thank you for taking the time to provide your feedback. Suggestions and input from our associates is our most valuable tool when prioritizing our goals. We are happy to hear that you have found your coworkers to be nice, and that you enjoyed your initial training ...

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