Mitel Networks - Fast-paced career but can be rewarding. | Glassdoor
There are newer employer reviews for Mitel Networks
There are newer employer reviews for Mitel Networks

See Most Recent

"Fast-paced career but can be rewarding."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Engineer in Beltsville, MD
Former Employee - Sales Engineer in Beltsville, MD
Recommends
Neutral Outlook
Approves of CEO

I worked at Mitel Networks full-time (More than 10 years)

Pros

Salary and bonuses are rewarding. Good benefits. Emphasis on product training recently with opportunity to meet colleagues rather than only talk to over the phone.

Cons

There are long hours and little work structure. Recent changes in management I feel are highly contributing to structure concern. Fast-paced, many products to learn plus technologies such as MCSE, VCP, and CCNA/P.

Advice to Management

Rebuild a structure for employee work/life balance and growth.

Other Employee Reviews for Mitel Networks

  1. Helpful (4)

    "It's a job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Agent in Reno, NV
    Current Employee - Customer Care Agent in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mitel Networks full-time (More than 3 years)

    Pros

    Steady paycheck, set work schedule, weekends off. Upper management never interacts with you if you are a lowly customer care agent... which can be seen as good or bad!

    Cons

    Last minute mandatory overtime, keeping staff working through a temp agency for excessive amount of time (at least 1 year, in some cases 2+ yrs as a temp through a temp agency). VERY POOR TRAINING to prepare for questions the customers may have, and no one to call to ask for assistance!

    Advice to Management

    Develop a culture in the center that conveys to the employees that they are wanted. Give employees raises! (I went 4 years without one!) Talk to your employees when you pass in the hall (even a smile would have been nice), and learn their names if you work in the same office! It's not that hard!


  2. Helpful (1)

    "Good, but could strive to be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Chandler, AZ
    Former Employee - Systems Engineer in Chandler, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Comparable pay and benefits package
    Willing to train

    Cons

    Lack of communication from upper management
    Continually changing business strategy

    Advice to Management

    Strive to retain your resources by providing effective communication throughout the organization.
    Be clear with your employees your business strategy and future goals

There are newer employer reviews for Mitel Networks
There are newer employer reviews for Mitel Networks

See Most Recent

Work at Mitel Networks? Share Your Experiences

Mitel Networks
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or