Mohawk Industries - Residential Customer Service Review & Supervisors | Glassdoor
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There are newer employer reviews for Mohawk Industries

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Helpful (1)

"Residential Customer Service Review & Supervisors"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Customer Service Representative in Chatsworth, GA
Current Employee - Senior Customer Service Representative in Chatsworth, GA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Mohawk Industries full-time (More than 3 years)

Pros

Good pay...and that's about it.

Cons

-The supervisors in Residential Customer Service are very unorganized. They do not have the ability to voice their opinions for fear of not being approved by a certain group of supervisors.
-The company claims to give advancements based by performance....not so on this side. It depends on who you are and who you are not friends with...what church you go to. I have been in both Commercial and Residential....when I moved to Residential it was like working for a completely different company. Favoritism plays a big part.
-The company does not allow customer service to better service the customers. We can not tell them certain things, even if we have them right in front of us. This causes our customers to be upset with us...therefore causing our job to be even more stressful.

Advice to Management

Focus on your customers...and your 'lower level' employees. They are what keeps this company going.

Other Employee Reviews for Mohawk Industries

  1. "It is a great company to jump start your career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Engineering Co-Op in Dalton, GA
    Former Intern - Engineering Co-Op in Dalton, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mohawk Industries as an intern (More than 5 years)

    Pros

    Flexible work schedule. Encourage employees to get higher education. You can learn a lot about the textile industry especially carpet. Excellent health benefits.

    Cons

    No big on mobility within the company


  2. "The biggest in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in New York, NY
    Current Employee - Territory Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mohawk Industries full-time (More than 5 years)

    Pros

    Great all around package for employees. If you do your job you will have a job.

    Cons

    Not too many jobs available

There are newer employer reviews for Mohawk Industries
There are newer employer reviews for Mohawk Industries

See Most Recent

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