MoneyGram International - I worked at MGI only one year because I needed additional part-time income | Glassdoor
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There are newer employer reviews for MoneyGram International

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"I worked at MGI only one year because I needed additional part-time income"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Lakewood, CO
Former Employee - Customer Service Representative in Lakewood, CO
Recommends
Positive Outlook
Approves of CEO

I worked at MoneyGram International part-time (More than a year)

Pros

My supervisor was great...always encouraging. She always took time during reviews to build me up and give me suggestions for continued improvement.

Cons

For me, sitting at a computer on the phone all day gets old. If I had stayed with them I would have tried to move to something other than front line customer service.

Advice to Management

Have some way for employees to explore possible career paths within the company that seem to fit their strengths and passion(s) based on testing.

Other Employee Reviews for MoneyGram International

  1. Helpful (2)

    "Loved what I did and the team I worked on; hated my experience with HR and the corporate BS."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Analyst in Brooklyn Center, MN
    Current Employee - Compliance Analyst in Brooklyn Center, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    MGI is an industry leader and appears to be stabelizing. They claim to be growing and provide satisfactory benefits and competetive pay.

    Cons

    About 2 months after I was hired HR contacted me and informed me that my offer had contained an error in that my bonus should be 5% instead of the 10% I had accepted. Through some negotiation I was able to obtain a one-time bonus payment and the bonus percent was reduced to the pay grade standard of 5%.

    MGI's compliace department is going through a major transition in that the vast majority of the compliance teams are being moved to Dallas, TX. This may make sense in an organizational structure type of way, but the transition and leadership plan is anything but smooth. It's as if the decision makers didn't realize how much of an undertaking it would be to transition over 100 positions to a new location where I would venture to guess less than 10% of the employees were offered or accepted relocation. Talk about reinventing the wheel. The communication throughout the process left a lot to be desired and the decision to move operations came as a shock to everyone, even some senior leaders.

    Advice to Management

    I think training in empathy would be beneficial. Ending a meeting where dozens of people had just been informed that their jobs were no longer available with "but we are really excited in the direction MoneyGram is headed" is a little insensitive, to say the least. I think it displays a huge disconnect between senior leaders and the people who are truly running the compliance operations. Without is, your job would be insanely difficult, and I think you're beginning to see that as people leave and replacements are hard to come by. You made your bed, and I don't have a single ounce of sympathy for you.


  2. "Okay place"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Stable place with good immediate leadership

    Cons

    Unsure of long term vision

There are newer employer reviews for MoneyGram International
There are newer employer reviews for MoneyGram International

See Most Recent

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