Mood - Great people, terrible company, severely underpaid | Glassdoor
  1. Helpful (5)

    "Great people, terrible company, severely underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Satisfaction Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mood full-time for less than a year

    Pros

    4 weeks PTO (when you're allowed to use it, which is never), decent benefits (after getting hired on full time after 90 days as temp), work with cool people for the most part, casual work environment, immediate/lower end management supervisors are awesome.

    Cons

    The CS department literally hires anyone that has a heartbeat. They don't care if the people are qualified to do the job just as long as it's an ear to the phone/butt in a chair. Although it seems to be chill and laid back at first, it turns into the most micromanaged department. The higher up management expects you to be super human with the expectations they set. Using that 4 weeks PTO is nearly impossible. They... claim you get Christmas Day, New Years Day and Thanksgiving off. False. They'll be rounding up volunteers for those days to literally sit there and not spend time with your family. I'd be surprised if they allowed someone PTO for their own wedding. Upper management has no clue what it's like being on the floor anymore. 1 of them might have done this job prior but it has changed DRASTICALLY and it's not the same anymore. The CS department is treated like scum. No one in the entire company has any respect for CS even though it's probably the only thing holding together this crumbling company. I will be in SHOCK if this company is around by this time 2015. Drinks for everyone! (but not on Mood because they can't afford it)

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    Advice to Management

    If you want to lower the turnover rate, stop choosing favorites and REWARD people for their work. Get rid of the sweat shop environment. Create REALISTIC expectations. NO human being can take as many calls as you are requiring, keep the customer happy, do all of the steps in the system that you are asking them to do AND follow their schedule EXACTLY. IMPOSSIBLE. Pick and choose your battles. Also, THIS IS A MUSIC... INDUSTRY COMPANY. Pretend to care about the industry and get involved in Austin's awesome music life. Not having a SXSW party was the biggest fail this company could have had this year. 2013's SXSW party is the reason half of the people working at Mood know about it.

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    Mood2014-04-22
  1. "Outstanding company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Repair Supervisor in Fort Mill, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mood for more than 8 years

    Pros

    Overall comfortably fitting for anyone to work. Friendly atmosphere. Voted one of the best companies to work for in SC. Benefits are top notch. Relaxing atmosphere and fun with all of the extra activities that they do for their employees. If you were to work somewhere. This is the place you would never want to leave. Salaries are on point and earned with pleasure there. Top pick.

    Cons

    Location of headquarters moved from SC to TX. Layoffs and cutbacks since changing its name from Muzak to Mood. Combined it's company with its leading competition BMX and created confusion for most employees that left for other opportunities. Still under change of new policy to accommodate it's new subsciber base that they just acquired.

    Advice to Management

    Be aware of the constant change in policy and planning for future employment.

    Mood2016-12-31
  2. "Cool company, pay is bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Austin, TX
    No opinion of CEO

    I worked at Mood full-time for more than 8 years

    Pros

    Cool products, live music, middle tier mgmt is great, fun events, good growth. Teams can feel like family.

    Cons

    PTO is horrendous if you're new. I believe it's only 2 weeks (sick + PTO). Pay is not up to par with other cool Austin companies. Raises are few and far between. The execs and product VPs are always quick to introduce the next big product before other products have had time to grow and just as customer service and support teams are finally getting the hang of it. They just want more, more, more which isn't... always a good thing.

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    Mood2019-10-07

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