Mood - The most important thing is to show up | Glassdoor
  1. Helpful (3)

    "The most important thing is to show up"

    StarStarStarStarStar
    Former Employee - Client Satisfaction Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Mood full-time for less than a year

    Pros

    Easy to ride below the radar and not be penalized, weekly pay, 2 monitors to distract you from banal coworker chatter, coworkers are nearby to offer help

    Cons

    I knew in the interview process that morale would be dismal, often different answers to same questions given to people in positions who you expect to know are right, conflicted work atmosphere (laidback v needlessly peferential), some employees spend hours of shift on their or doing craftwork (streamers/balloons), rotate desks every 3-4 weeks/headphones daily or weekly

    Advice to Management

    Give entry level employees to trainers who have some sort of enthusiasm, yes turnover is inevitably high but management positions were constantly needing updating in email/organizational structure due to turnover, making it more difficult to resolve customer issues

    Mood2015-04-06
  1. "Outstanding company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Repair Supervisor in Fort Mill, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mood for more than 8 years

    Pros

    Overall comfortably fitting for anyone to work. Friendly atmosphere. Voted one of the best companies to work for in SC. Benefits are top notch. Relaxing atmosphere and fun with all of the extra activities that they do for their employees. If you were to work somewhere. This is the place you would never want to leave. Salaries are on point and earned with pleasure there. Top pick.

    Cons

    Location of headquarters moved from SC to TX. Layoffs and cutbacks since changing its name from Muzak to Mood. Combined it's company with its leading competition BMX and created confusion for most employees that left for other opportunities. Still under change of new policy to accommodate it's new subsciber base that they just acquired.

    Advice to Management

    Be aware of the constant change in policy and planning for future employment.

    Mood2016-12-31
  2. "Cool company, pay is bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Austin, TX
    No opinion of CEO

    I worked at Mood full-time for more than 8 years

    Pros

    Cool products, live music, middle tier mgmt is great, fun events, good growth. Teams can feel like family.

    Cons

    PTO is horrendous if you're new. I believe it's only 2 weeks (sick + PTO). Pay is not up to par with other cool Austin companies. Raises are few and far between. The execs and product VPs are always quick to introduce the next big product before other products have had time to grow and just as customer service and support teams are finally getting the hang of it. They just want more, more, more which isn't... always a good thing.

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    Mood2019-10-07

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