Morgans Hotel Group - Great Learning Experience | Glassdoor
There are newer employer reviews for Morgans Hotel Group
There are newer employer reviews for Morgans Hotel Group

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"Great Learning Experience"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Guest Services Agent in New York, NY
Former Employee - Guest Services Agent in New York, NY
Recommends
Positive Outlook

I worked at Morgans Hotel Group full-time (More than a year)

Pros

-You develop very thick skin staying in the industry of pampering entitled rich folk who want to be babied every step of the way.

-Competitive base pay supplemented by commissions on upsells makes this a great first-job kind of environment.

-You learn a great deal about CRM if you have the right managers. Training is great if they have the time to train you. Otherwise it's straight into the fire.

-Making people's days can be very rewarding.

Cons

-Not-so-premium amenities at premium prices are a bit of a tough sell.

-Some of the AFOMs (Asst. Front Office Mgr.) are barely competent and coast by on charm and cleavage. The young ones have no discipline and are actually quite terrible at fighting fires. They do not step up when the rush comes in, despite having nothing else to do. Lots of ego but never capable or dependable.

-Dealing with language barriers when faced with international guests can be tricky. Google Translate comes in handy.

-Variable schedules can be draining if you factor in commute and workload. 11AM shifts are generally the busiest because you have to cover checkouts AND check-ins.

-In Guest Services, you become the face of the problem for all of the departments. Sheets aren't clean? Outsourced dry cleaning is late? No hot water? Bad meal at the restaurant? Can't get into the club? Flights were delayed and they were stuck in traffic for 2 hours? You catch all the flak. I have seen grown men make girls cry.

-30 minute lunches.

-The pace can be taxing. Don't count on having 2 days off in a row.

Advice to Management

Be more present. Offer more wisdom when it comes to fighting fires. If you know a solution, tell us or show us. Don't leave us to our own devices and expect us to just figure it out. Sometimes we are engrossed in a terrible exchange with an irate client and are too flustered to reach amicable ends. If you, the seasoned manager, know how to promptly diffuse the situation without overcompensating, tell us how so we know what to do next time.

Have more meetings or team building exercises. The environment can sometimes feel a little cliquey.

Other Employee Reviews for Morgans Hotel Group

  1. "Challenging and Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good benefits for yourself and friends.family. Also great way to make connections in all industries.

    Cons

    Hard to have a work/life balance.


  2. "Fair, healthy company with an eye for the bottom line."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Morgans Hotel Group part-time (More than 3 years)

    Pros

    Management does not breathe down your neck. Salaries seem to be above average when compared to competitors. Easy company to work for.

    Cons

    Little to zero chance of moving up in the company. Almost no one that I knew what wanted to move up and get ahead, despite good work performance, got to move up.

    Advice to Management

    More perks necessary to retain current staff. Many useless policies in place to prevent employees from enjoying their home property.

There are newer employer reviews for Morgans Hotel Group
There are newer employer reviews for Morgans Hotel Group

See Most Recent

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