Multi Service - Exhausting, lacking structure and progressive leadership | Glassdoor
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There are newer employer reviews for Multi Service

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Helpful (3)

"Exhausting, lacking structure and progressive leadership"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Project Coordinator in Overland Park, KS
Former Employee - Project Coordinator in Overland Park, KS
Doesn't Recommend
Disapproves of CEO

Pros

The people make the environment bearable.
Exposure to unique business model and industry.
For those high-volume, high-visibility programs, chance to interact with industry titans.

Cons

Senior management lack modern management knowledge and techniques.
Problem with matching skillsets to positions, leading to expectations and evaluation issues.
The combined pay and benefits package is well below average for the type of work performed.
Employee turnover, making continuity and knowledge transfer a major issue.
Consistently understaffed, lack of productivity analysis and ROI.
Time-off and time management policies are Draconian in nature.

Advice to Management

Realize the individual and collective limitations of current Brain Trust. This includes the most senior folks there that have a self-perception issue that does not reconcile reality with expectations. Employees are constantly missing the mark based on this perception, which is not fair to the employee. Annual reviews are woefully inadequate.

Until the merry-go-round or revolving door issues are solved, the work just shifts to those whom have been there the longest - which is hardly a reward for such loyalty and faith.

Embrace the needed changes to culture, program administration, and software development.
Hire and employ more people with matching skill sets, not just kids out of college. This creates a problem from the very beginning, akin to fitting a Square peg in a Round hole.

Identify those characteristics and qualities that have made various programs successful. Embrace them and look to hire based off of that analysis.

Relying on the Wunderlic Personnel Test is not a good indicator of future success. Things are more complicated and complex and you need more specific skillsets that are not obtainable by trolling the recent grad market. Maybe for low-level positions, but not key positions in the larger programs. Yes, this means you will have to pay more, but this helps with long-term sustainability and program continuity.

It takes more than one VP to change the culture- it starts at the top and occurs simultaneously with those throughout the organization.

Other Employee Reviews for Multi Service

  1. Helpful (4)

    "Good place to start a career then leave for more money at a better company."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Opportunities to work on stuff that only qualified people would get to at other company's
    Work that will give you a good resume
    Some great people
    The company's business is neat. I had fun geeking out with coworkers.

    Cons

    If you're good, you'll be working ridiculous hours until you snap at coworkers you like. Wash, rinse, repeat. Wash, rinse, repeat. Then you burn out and leave.
    Pay is bad until you resign or they figure out you're looking. You can suddenly be worth $15K more.
    More internal drama than you movie theater.
    The real problems that stand in the way are never resolved so all your hard work will never make an effect.
    I don't have too much of confidence in the longterm future of MSC.

    Advice to Management

    The reviews make me see that former employees are angry. Why? Because they cared and worked hard but it didn't make an effect. I would say to ask them about it, but you wouldn't listen or make changes anyway. Your loss.


  2. Helpful (3)

    "Great coworkers without competent upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Leader in Overland Park, KS
    Former Employee - Project Leader in Overland Park, KS
    Doesn't Recommend
    No opinion of CEO

    Pros

    Job stability. Company events. Reduced gym membership. Most of the people doing the actual work are hard working and genuine. Great job recruiting talent. You keep getting MS branded items over the year that you can use such as a water cup or t-shirt.

    Cons

    Upper management has no leadership or personnel skill at all. Hard work and innovation will get you more work and no respect. Senior Management is afraid of new solutions due to lack of experience and capacity. Success at MS is based on who you are friends with and not how you perform. Good people are leaving to from this work environments because it is not respectful, rewarding, appreciative or reasonable. Senior salaried employees have to track and report every minute of their time by hand and clock in and out even for breaks. You are expected to be on call 24/7 with thousands of non-actionable pages at every hour of the day. Reviews are absolutely useless and not based on you performance over the review period but rather about how you fit in within the last few weeks.

    Advice to Management

    I know it is hard but take a close look at yourself and your peers and compare your skills to what your job requires. If you are not qualified admit it and move them or yourself into a fitting position. When you hear about innovation and new ideas that are great do not be afraid to look at them even if they are not your own or different than what has not worked in the past and consider them. Give credit where credit is due an show some form of appreciation to your employees buy fair compensation and benefits. Oh and honesty is a word you might want to look up.


There are newer employer reviews for Multi Service
There are newer employer reviews for Multi Service

See Most Recent

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