Good culture, great humans - Customer Service Manager (CSM) Mural Employee Review

5.0
Feb 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Human focused team that cares about each other

Cons

Lots of change constantly making it difficult to get clear direciton

Explore other reviews about Mural

5.0
Feb 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Exciting place to work. The team is incredibly welcoming, the culture is collaborative, and the onboarding process has been smooth. Leadership is supportive, and there’s a strong emphasis on innovation and personal growth. Excited for what’s ahead!

Cons

None that I can think of

2.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and at least when I joined very international

Cons

When I started I loved it, then the changes in the company and the tech debt gradually killed my soul. Priorities and values kept shifting. Too much code built on top of spaghetti and many have VERY strong opinions about standards that often conflict. I give a low d&i rating because it seemed to me they were pushing out international engineers in favor of US. I can understand wanting your employees to all be on the same page in terms of language, culture, etc. but as a developer in the US, I think it's arrogant and short-sighted to assume that engineers in the US, particularly the bay area are somehow inherently better.

3
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