Muscular Dystrophy Association - My overall experience with MDA was a pleasant one. | Glassdoor
There are newer employer reviews for Muscular Dystrophy Association
There are newer employer reviews for Muscular Dystrophy Association

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Helpful (4)

"My overall experience with MDA was a pleasant one."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Regional Coordinator in Upper Darby, PA
Current Employee - Regional Coordinator in Upper Darby, PA
Doesn't Recommend
Negative Outlook

I have been working at Muscular Dystrophy Association full-time (Less than a year)

Pros

MDA is a great organization to work for, they pay according to your experience and don't micro-manage. They are fair in learning curves, family matters and in understanding that life happens.

Cons

MDA's downfall is its management, extreme policies and procedures. It's difficult to do a good job when upper management is stuck in a time-warp, and doesn't understand that communication with its employees is key to a healthier company.

Advice to Management

Management should attend classes on how to deseminate information to it's employees and to follow up and handle the tough questions head on, don't shut down communications. Employees have a very low morale due to the lack of communications.

Other Employee Reviews for Muscular Dystrophy Association

  1. Helpful (5)

    "Just Disturbingly Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in West Portland, OR
    Former Employee - Call Center in West Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Muscular Dystrophy Association full-time (Less than a year)

    Pros

    Office was in a nice location of town. That's really all there is to say about this place that is positive.

    Cons

    ...where to start? The recruiting process has nothing to do with the job. Prospective employees with a health background were turned away (believe it or not). The "training" process was to watch a 20-year-old video and then give you a list of prospects - absolutely no practice or listening to seasoned employees. They insisted vigorously that employees stick to the script provided, but offer no assistance when questions arise - just "make the sale". Also the seasoned employees were NOT sticking to the script - some were out and out lying to callers to make the sale. Provisions were more antiquated than the boiler rooms in "Glengarry Glen Ross" - paper lists, phone books and push-button phones--no computers anywhere to be seen. People hired on were expected to make 10 sales a day on their first day - if they didn't, they were given the boot. The micro-management is abhorrant - they hover like vultures and chide you for even taking time to write notes down because "you should be on the phone every second--no excuses". There is also no feedback or warning--either you sell or you don't; and they just cut you loose if you can't meet their expectations. The high turnaround of this place is NOT a shock.

    Advice to Management

    If you want people who will just sell sell sell, then do not advocate your call centers as performing a good, humanitarian cause. It's a money mill--admit that, and you'll get the employees you need for the business tactics of your company. Such a shame, too - MDA used to mean something wonderful. But if this is the way you want things, then at least admit it. Employees have families, too; and to turn workers out like you do in these tough times border on cruel and certainly does not show one whit of mutual compassion. I will most definitely not recommend this place to anyone I know looking for work.


  2. Helpful (1)

    "Working for the M D A"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TV/Film Coordinator in Tucson, AZ
    Former Employee - TV/Film Coordinator in Tucson, AZ
    Recommends
    Negative Outlook

    I worked at Muscular Dystrophy Association full-time (More than a year)

    Pros

    After leaving I have lifelong friends. They were my second family.

    Cons

    The pay sucked butt for having a degree.

    Advice to Management

    The management in my department was uber fabulous. We all worked well under them, and they were great boss's. I wish I could have ore like them. I am very happy with how things were presented, and laid out. They were very understanding of family issues, how they can just pop up. I never had to take a day off and get grilled about taking it. It was the best management team ever.

There are newer employer reviews for Muscular Dystrophy Association
There are newer employer reviews for Muscular Dystrophy Association

See Most Recent

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