From high flier to unmotivated - Pension Administrator MyCSP Employee Review

Management don't know what they are doing majority of the time, even senior management are micromanaged to the point where their job roles are effectively pointless. Higher bonuses are paid to those who faces fit, rather than in actual merit. These are often downgraded upon moderation in favour of the whoever's friends of the right management. Majority of people hired have no pension experience, meaning they can hold salary costs down - much to the dismay of the union who campaigns tireless for MyCSP to hold true to their word. The blanket salary increase in January 2016 was pitiful. The statistics mapping and constant number has lead to a severe decrease in morale which in turn has lead to an exodus en masse, resulting in the remaining staff being overworked and under appreciated. Even Cabinet Office themselves are disgusted with the service MyCSP offer, due to staff incompetence and the sheer inability to seal with the volume of work with the little staff they keep within the budget.