NCO Financial - Lots of changes and mismanagement | Glassdoor
There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

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"Lots of changes and mismanagement"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Professional
Former Employee - Professional
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at NCO Financial full-time (More than 3 years)

Pros

There have been an enormous amount of lay-offs and that’s not going to end anytime soon as far as I can see. The company officers don’t know which direction to take the company. Instead of focusing on fixing the issues, they eliminate entire pieces sectors of the business. In many departments there is lot flexibility when you have a family, which is really nice. Some department managers haven’t got a clue how to manage the department, they are hands off. That can be nice, but when they start feeling pressure they start trying to manage and it is a mess, like trying to review a project when it’s it has just begun before all of the components are in place. Other managers are micro managers and very unappreciative. The company wants to focus on new business, but you can’t build the reputation for that if you don’t take care of the business that you have. If you lay off all of the people that manage a client’s project when they were, they’re not going to be happy now.

Cons

Poor training, poor management, horrible benefits.

Advice to Management

Establish training and written policies and communicate to all. If you don't know how to do your employee's job, learn it. Work on streamlining processes to make current clients happy. If you go after new business, the companies reputation will be known. Hire from within.

Other Employee Reviews for NCO Financial

  1. "Yay"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Just a wonderful company miss it

    Cons

    Cannot think of anything bad to say


  2. "The stress is not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Toronto, ON (Canada)
    Former Employee - Debt Collector in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good, helpful co-workers who support each other.

    Cons

    Forced to call and harass friends of people who are under debt consolidation. Over 400 phone calls a day trying to recover money that sometimes has been paid off.

    Advice to Management

    Pay more money, because the stress is not worth it.


There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

See Most Recent

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