NCO Financial - Lots of changes and mismanagement | Glassdoor
There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

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"Lots of changes and mismanagement"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Professional
Former Employee - Professional
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at NCO Financial full-time (More than 3 years)

Pros

There have been an enormous amount of lay-offs and that’s not going to end anytime soon as far as I can see. The company officers don’t know which direction to take the company. Instead of focusing on fixing the issues, they eliminate entire pieces sectors of the business. In many departments there is lot flexibility when you have a family, which is really nice. Some department managers haven’t got a clue how to manage the department, they are hands off. That can be nice, but when they start feeling pressure they start trying to manage and it is a mess, like trying to review a project when it’s it has just begun before all of the components are in place. Other managers are micro managers and very unappreciative. The company wants to focus on new business, but you can’t build the reputation for that if you don’t take care of the business that you have. If you lay off all of the people that manage a client’s project when they were, they’re not going to be happy now.

Cons

Poor training, poor management, horrible benefits.

Advice to Management

Establish training and written policies and communicate to all. If you don't know how to do your employee's job, learn it. Work on streamlining processes to make current clients happy. If you go after new business, the companies reputation will be known. Hire from within.

Other Employee Reviews for NCO Financial

  1. "NCO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ramsey, NJ
    Former Employee - Anonymous Employee in Ramsey, NJ
    Recommends
    Disapproves of CEO

    I worked at NCO Financial full-time (More than 5 years)

    Pros

    Good Pay, bonuses, medical insurance

    Cons

    Poor Management, want you to work some weekends


  2. Helpful (2)

    "Escalation Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Escalation Supervisor in Saint Joseph, MO
    Former Employee - Escalation Supervisor in Saint Joseph, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at NCO Financial full-time (More than 8 years)

    Pros

    Good pay, hour, sometimes dependable company.

    Cons

    Management have unrealistic goals for agents.

    Advice to Management

    Get on the phones your self here and there, to realize what your reps do.

There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

See Most Recent

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