NCO Financial - Management treats collectors like children | Glassdoor
There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

See Most Recent

"Management treats collectors like children"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Collections Representative in Getzville, NY
Current Employee - Collections Representative in Getzville, NY
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at NCO Financial full-time (More than 3 years)

Pros

Flexible schedule but mostly mindless work

Cons

Do as I say not as I do attitude. No advancement opportunities whatsoever

Advice to Management

Treat your employees like people not number like you currently do

Other Employee Reviews for NCO Financial

  1. "Lots of changes and mismanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional
    Former Employee - Professional
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NCO Financial full-time (More than 3 years)

    Pros

    There have been an enormous amount of lay-offs and that’s not going to end anytime soon as far as I can see. The company officers don’t know which direction to take the company. Instead of focusing on fixing the issues, they eliminate entire pieces sectors of the business. In many departments there is lot flexibility when you have a family, which is really nice. Some department managers haven’t got a clue how to manage the department, they are hands off. That can be nice, but when they start feeling pressure they start trying to manage and it is a mess, like trying to review a project when it’s it has just begun before all of the components are in place. Other managers are micro managers and very unappreciative. The company wants to focus on new business, but you can’t build the reputation for that if you don’t take care of the business that you have. If you lay off all of the people that manage a client’s project when they were, they’re not going to be happy now.

    Cons

    Poor training, poor management, horrible benefits.

    Advice to Management

    Establish training and written policies and communicate to all. If you don't know how to do your employee's job, learn it. Work on streamlining processes to make current clients happy. If you go after new business, the companies reputation will be known. Hire from within.


  2. "NCO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ramsey, NJ
    Former Employee - Anonymous Employee in Ramsey, NJ
    Recommends
    Disapproves of CEO

    I worked at NCO Financial full-time (More than 5 years)

    Pros

    Good Pay, bonuses, medical insurance

    Cons

    Poor Management, want you to work some weekends

There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

See Most Recent

Work at NCO Financial? Share Your Experiences

NCO Financial
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or