NCO Financial - Great experience, every step in my career is a learning experience | Glassdoor
There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

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"Great experience, every step in my career is a learning experience"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Floor Supervisor in Overland Park, KS
Current Employee - Floor Supervisor in Overland Park, KS
Recommends
Neutral Outlook
No opinion of CEO

I have been working at NCO Financial full-time (More than 5 years)

Pros

This is wonderful opportunity, working at home, Working at home help work on your time management,

Cons

working with NCO lacks the structure of raises.

Advice to Management

consistent raise structure.

Other Employee Reviews for NCO Financial

  1. Helpful (2)

    "EGS taking NCO to the GRAVE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collection Representative in North Charleston, SC
    Current Employee - Collection Representative in North Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NCO Financial full-time (More than a year)

    Pros

    Ok supervisors and coworkers...other than that nothing.

    Cons

    I've watched this company go down hill ever since EGS took over. The constant changes, high turn over rate, and micro-managing is more that anyone can bare. It's absolutely ridiculous!!! It's bad enough you have to deal with constant disrespect from the debtors, you have even more stress to add to your daily work schedule...getting written up for NOT hitting your goal, NOT getting a high score on your monitoring, NOT hitting your dialer time, NOT being within wrap up time goal, getting a complaint and so on. Everyday you walk in, you are being threaten with your job, not to mention walking on egg shells because you never know when you are going to get fired. Tedious work schedule....sitting at a desk 8 hours a day leaving messages, listening to hangs up, debtors yelling and screaming in your ear, or worse listening to them rant on about their personal lives and their "excuses" why they do not owe the bill or can not pay....if I wanted to be a psychiatrist, I would have went to school for it. Within the TWO years I have been employed there, they have taken our incentives away and a couple of good clients has left with no replacement, no raises, yet they keep hiring new employees who end up leaving within two months....no bonus increase....nothing positive...everything is always negative, however, management expects us to come in with all smiles and positivity. YAY!! Umm, No.

    Advice to Management

    EGS has taken over and does not care about their employees, the ones who ACTUALLY make the money for the company and get little or no reward behind it. Shame on you! You need to take pride in your employees and SHOW you care. Bring the incentives back, increase the bonus payout, how about reinvesting in your current employees and give raises instead of wasting money and time hiring new employees who are only going to quit within two months. What about the long term employees????


  2. "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at NCO Financial full-time (Less than a year)

    Pros

    I negotiated for a higher pay since I've worked in the industry. They will try to low ball you even if you have experience.

    I love my coworkers and my team leads.

    They give you lots of training.

    They told me schedule before I was hired and haven't made me switch hours or forced to work later than required.

    They offer a lot of over time.

    They offer bonuses if you obtain at least 90% of your goal and get above 75% on your call monitoring.

    They offer a sign on bonus if you can prove you have a good collection track record. Also, during your nesting period (training while on the phones) you can qualify for bonus money.

    Cons

    The accounts are hard to get in contact. On a good day I might speak to ten people. A lot of the times they just hang up when they figure it's NCO calling. The supervisor expects you to work miracles and thinks we're slacking off. I'm always on the phone, but don't get my numbers. The team leads know what I'm talking about but the supervisor doesn't seem to have a clue. It's ironic because my supervisor has been there for years.

    The training is not specific to your job - you get a general overview. Some of the things they teach you are totally opposite when you get assigned to a department.

    The supervisors will try to buffalo you into thinking you're wrong. As I have already worked in call centers before I am fully aware of these games. Examples: My supervisor claims you can only take 5 business days of your vacation time per month. However, it says nothing of that in the local attendance policy nor NCO handbook. My supervisor claims we should be collecting more money and that we're not doing a good job. However, the supervisor doesn't take into account what the team leads know nor do they give us some of the collection tools that will help us in their job. In addition our whole team is behind. That information should speak for itself, but they claim we're slacking off or not doing a proper job. *Shake my head*.

    In my department, it's hard to get a bonus.

    Their good insurance plan is expensive. There are about 300 to 500 people in my local office. The good insurance plan costs $120 every two weeks, yes over $240 a month for ONE person! I came from a smaller collection agency and their similar insurance was $38 every two weeks ($76 a month) for NCO's expensive plan. That is for medical and prescription. They have a lower one - but it's just the bare minimum. Luckily I have personal insurance and it's cheaper than what they charge! Obviously, they are making the employees pay the full value of the insurance. They are the leading collection company but cannot give employees a break!

    Advice to Management

    See "cons" above


There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

See Most Recent

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