NCO Financial - EGS taking NCO to the GRAVE | Glassdoor
There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

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Helpful (2)

"EGS taking NCO to the GRAVE"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Collection Representative in North Charleston, SC
Current Employee - Collection Representative in North Charleston, SC
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at NCO Financial full-time (More than a year)

Pros

Ok supervisors and coworkers...other than that nothing.

Cons

I've watched this company go down hill ever since EGS took over. The constant changes, high turn over rate, and micro-managing is more that anyone can bare. It's absolutely ridiculous!!! It's bad enough you have to deal with constant disrespect from the debtors, you have even more stress to add to your daily work schedule...getting written up for NOT hitting your goal, NOT getting a high score on your monitoring, NOT hitting your dialer time, NOT being within wrap up time goal, getting a complaint and so on. Everyday you walk in, you are being threaten with your job, not to mention walking on egg shells because you never know when you are going to get fired. Tedious work schedule....sitting at a desk 8 hours a day leaving messages, listening to hangs up, debtors yelling and screaming in your ear, or worse listening to them rant on about their personal lives and their "excuses" why they do not owe the bill or can not pay....if I wanted to be a psychiatrist, I would have went to school for it. Within the TWO years I have been employed there, they have taken our incentives away and a couple of good clients has left with no replacement, no raises, yet they keep hiring new employees who end up leaving within two months....no bonus increase....nothing positive...everything is always negative, however, management expects us to come in with all smiles and positivity. YAY!! Umm, No.

Advice to Management

EGS has taken over and does not care about their employees, the ones who ACTUALLY make the money for the company and get little or no reward behind it. Shame on you! You need to take pride in your employees and SHOW you care. Bring the incentives back, increase the bonus payout, how about reinvesting in your current employees and give raises instead of wasting money and time hiring new employees who are only going to quit within two months. What about the long term employees????

Other Employee Reviews for NCO Financial

  1. "If you like being micro-managed, this is the place for you!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dublin, OH
    Current Employee - Customer Service Representative in Dublin, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at NCO Financial full-time (More than 3 years)

    Pros

    There really aren't any pro's besides that if you're a good worker, you aren't micro-managed as much. As long as you show up on time and don't call off often and put forth a little effort, there is job security.

    Cons

    Rampant favoritism, discrimination and harassment is swept under the rug, staff is treated like children, short lunch, management rewards good workers with extra work for no additional pay, no where to move up within the company, management makes it clear that you're expendable

    Advice to Management

    Allow employees the option of an hour lunch or allow employees to finish meals at their desk. It's not fair to expect employees to choke down their lunch in less than 30 minutes. Start doing yearly evaluations and give raises accordingly.


  2. "good company got a lot experience and learned leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Mendota Heights, MN
    Former Employee - Debt Collector in Mendota Heights, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NCO Financial full-time (More than 5 years)

    Pros

    just keep in mind the job works so so do you

    Cons

    clients was hard to keep

    Advice to Management

    when coming there know as a manager you have to work hard

There are newer employer reviews for NCO Financial
There are newer employer reviews for NCO Financial

See Most Recent

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