NICE inContact - Exciting Times Ahead | Glassdoor
  1. Helpful (9)

    "Exciting Times Ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee in Sandy, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE inContact full-time for more than a year

    Pros

    Everyone agrees it's an incredibly exciting time to be at NICE inContact! Financials are strong, we seem to be growing in all our locations globally, and we recently acquired a fantastic startup team (Brand Embassy) in Prague. There's a lot of potential here with our partnership & you can feel the energy everywhere you go. Additionally - management has done some awesome things this year: Employee Appreciation Week, Global Community Month, Social Hours, and we're doing more now in the Diversity & Inclusion space -- all good things! I'm very optimistic about our future.

    Cons

    Only con I can think of is that we really need to improve our Parental Leave policies. We're really behind on this one - especially for a tech company. Even our local competitors in Utah have been really ahead of us on this one. I hope our new VP of HR will address this soon.

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    NICE inContact2019-06-20

    NICE inContact Response

    August 20, 2019NICE inContact Team

    Thank you so much for sharing your extremely positive experience. It gives us great pleasure and pride to read. We always love to hear how our employees feel about the environment and opportunity we can provide. NICE inContact is indeed on a fascinating journey, and we want to see all our employees enjoy this journey with us. I am pleased to hear that the events we held this year have been making an impact and we're excited for more to come. Watch this space! In your response to parental leave, this is something we are reviewing now and will soon be announcing a positive change. More to come soon! Thank you again for your review. Mairead Buckley | VP Human Resources

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  1. "Great place to sell...if you can survive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Named Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NICE inContact full-time for more than a year

    Pros

    Great products, great support and sales leads the way.

    Cons

    Not a place to be nurtured.

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    NICE inContact2020-01-09
  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Accounts Executive 

    I worked at NICE inContact full-time for more than 3 years

    Pros

    Big company with many resources.

    Cons

    A bit too bureaucratic at times and the acquisitions have been tough in the integrations.

    NICE inContact2020-02-21

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