National American University - More about the money than the students. | Glassdoor
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There are newer employer reviews for National American University

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Helpful (2)

"More about the money than the students."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Admissions Advisor
Former Employee - Admissions Advisor
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at National American University full-time (More than a year)

Pros

Exceptional work environment when numbers are good. Culture Club is a great way to keep employees happy and blind to how similar the job is to telemarketing. Lots of games and theme days. The office dynamic is great and makes it easy to have coworkers as friends. Pay is high for the area

Cons

Claims they are there to "change people's lives", they are really about numbers and how many students they can get in under the wire. Very shady business practices, many prospects didn't know where the company got their information, and were usually not interested, yet reps were required to cal and call again. Reps are required to call new leads 3x per day and no is never the right answer. You could literally be dying of cancer and management wants you to continue to call. (same with disconnected phone numbers, because there is a chance that it will reconnect one day). When students decided to drop classes, management would not remove them from classes until the last minute (in hopes to boost numbers). NO requirements or prerequisites to attend (just a High School diploma or GED), many students were unprepared (lacking basic reading/writing/grammar skills) yet were pushed through with hopes of one-on-one assistance. It really is a numbers mill, claiming to be for the student, but really for the dollar. When students do not enroll, it is a failure on the advisors part, not the prospective student... you didn't provide enough value. People tend to pass issues on to someone else rather than taking it on themselves. If numbers are not where they need to be, mandatory overtime (with less than 24 hour notice) is common.

Insurance benefits are a joke and overpriced. 401K is only matched if company turns a profit, and the HSA plan requires enrollment in the health insurance or plan on lots of headaches. They also state reviews and raises every 6 months, but that is not the case. Either they are late or never completed.

Advice to Management

Change for the sake of change is unnecessary, use more common sense. If something works, do not change it. Management is afraid to tell it to you straight and does not allow for questions. If an employee asks too many questions or is too rational (ex: high tuition) they are pegged as negative and unwilling to see the bigger picture. Consider the concerns of your employees and students a little more and stop looking through rose colored glasses. Do not blame admissions for the lack of performance, i.e. stop passing the buck.

Other Employee Reviews for National American University

  1. Helpful (1)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor
    Current Employee - Admissions Advisor

    I have been working at National American University full-time

    Pros

    Intimate, become very close with peers, "change lives"

    Cons

    Unrealistic goals, pushy management, encouraged to bully people into school


  2. Helpful (4)

    "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at National American University full-time

    Pros

    Play a lot of games because employee morale is so low
    Paid Holidays
    Recognition for doing a good job

    Cons

    If you value the human race and care about others, don't work here. This place is morally corrupt. They don't care about their students, just the money they can get from them! The school is ridiculously overpriced for a poor education and it takes students a very long time to get their degree. About 4 years for an associates degree that costs more than most bachelors degrees at a non-profit school. Most end up dropping out or failing out. They will literally admit anyone as long as they have at least a GED. The salary is very low and you're basically a glorified telemarketer. Students are disrespectful and yell and swear at you on a daily basis, because unfortunately many of them just care about their financial aid check and you never hear from them again once they get it. Don't get me wrong, though, there were some really good students and I had such a hard time not telling them to go to a school for the same degree for 1/3 of the cost and 1/2 the time! However, all phone calls are recorded and I was afraid I'd be fired. The expectations management has of you are ridiculous and hardly anyone ever meets them. They don't look out for the good of the students, they just want to make sure they get their money. If you enjoy having a low salary, being yelled at by "students"(customers) every day, and then also being yelled at by management for not retaining students who can't even read or write, let alone attend college, then this is the place for you!

    Advice to Management

    Have more realistic goals for your employees and don't expect ridiculous results. You can't expect to retain all of these students when they shouldn't have been admitted to college in the first place.

There are newer employer reviews for National American University
There are newer employer reviews for National American University

See Most Recent

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