National American University - It's more about the budget than employee retention | Glassdoor
There are newer employer reviews for National American University
There are newer employer reviews for National American University

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Helpful (1)

"It's more about the budget than employee retention"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Admissions Advisor
Current Employee - Admissions Advisor
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at National American University full-time (Less than a year)

Pros

As an admissions advisor, I worked among some amazing admissions advisors who work their butts off to enroll students and have a good time. The culture at NAU attempts to be fun, with employees taking "fun huddles" to play games at least 15 minutes every day. We had a nice coffee machine that had a lot of different options, which was a small perk. Benefits included.

Cons

Management is very micro-managing. The director of admissions has to respond to the campus director 3x/day about his/her advisors and how they are performing. This breeds heavy micro-managing and oftentimes an atmosphere of fear and loathing. The whole campus is focused on the budget and making sure we're gaining new students and retaining old ones. As a for-profit school, they do a lot for their students, but they also will get rid of a hard working employee if the employee isn't performing at their expectations consistently. So employee turnover is insane.

Advice to Management

Trust your employees more, and take time to foster their talents. It'll be more effective than working in an environment where you feel like your job is on the line all the time. Even employees who are performing at their highest feel like they're about to get cut. Stop micromanaging, and trust a little more.

Other Employee Reviews for National American University

  1. Helpful (2)

    "Would not recommend to anyone."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative
    Former Employee - Financial Services Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National American University full-time (More than 5 years)

    Pros

    Culture and feeling of family with other employees. Made some good friends during my time with the company.

    Cons

    Would not recommend to anyone. High stress and pay is extremely low for the workload that is expected. Financial Services Reps are treated very poorly and seen as replaceable. The admissions department is the only thing that matters in this company.

    Advice to Management

    NAU needs to remember that students are people, not just numbers and ways to make revenue. What is best for the student is what needs to be done. Students should not be pushed into classes just so the company can make their admissions goals.


  2. Helpful (2)

    "More about the money than the students."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor
    Former Employee - Admissions Advisor
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at National American University full-time (More than a year)

    Pros

    Exceptional work environment when numbers are good. Culture Club is a great way to keep employees happy and blind to how similar the job is to telemarketing. Lots of games and theme days. The office dynamic is great and makes it easy to have coworkers as friends. Pay is high for the area

    Cons

    Claims they are there to "change people's lives", they are really about numbers and how many students they can get in under the wire. Very shady business practices, many prospects didn't know where the company got their information, and were usually not interested, yet reps were required to cal and call again. Reps are required to call new leads 3x per day and no is never the right answer. You could literally be dying of cancer and management wants you to continue to call. (same with disconnected phone numbers, because there is a chance that it will reconnect one day). When students decided to drop classes, management would not remove them from classes until the last minute (in hopes to boost numbers). NO requirements or prerequisites to attend (just a High School diploma or GED), many students were unprepared (lacking basic reading/writing/grammar skills) yet were pushed through with hopes of one-on-one assistance. It really is a numbers mill, claiming to be for the student, but really for the dollar. When students do not enroll, it is a failure on the advisors part, not the prospective student... you didn't provide enough value. People tend to pass issues on to someone else rather than taking it on themselves. If numbers are not where they need to be, mandatory overtime (with less than 24 hour notice) is common.

    Insurance benefits are a joke and overpriced. 401K is only matched if company turns a profit, and the HSA plan requires enrollment in the health insurance or plan on lots of headaches. They also state reviews and raises every 6 months, but that is not the case. Either they are late or never completed.

    Advice to Management

    Change for the sake of change is unnecessary, use more common sense. If something works, do not change it. Management is afraid to tell it to you straight and does not allow for questions. If an employee asks too many questions or is too rational (ex: high tuition) they are pegged as negative and unwilling to see the bigger picture. Consider the concerns of your employees and students a little more and stop looking through rose colored glasses. Do not blame admissions for the lack of performance, i.e. stop passing the buck.

There are newer employer reviews for National American University
There are newer employer reviews for National American University

See Most Recent

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