Neiman Marcus - Customer Care | Glassdoor
There are newer employer reviews for Neiman Marcus
There are newer employer reviews for Neiman Marcus

See Most Recent

Helpful (1)

"Customer Care"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Irving, TX
Current Employee - Customer Service Representative in Irving, TX
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Neiman Marcus part-time (More than a year)

Pros

Discounts, pay is okay, only if you can handle customers

Cons

Call center, poor management, rude customers,

Advice to Management

Learn to work together, be understandable with employees

Other Employee Reviews for Neiman Marcus

  1. "Great Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Denver, CO
    Former Employee - Sales Associate in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Neiman Marcus full-time (More than a year)

    Pros

    Neiman Marcus has a diverse group of management that are there to assist their employee's through work and personal matters. They give employees the oppotunity to grow and expand within the company and to take on challenging roles.

    Cons

    There is a lot of employee performance reviews which I found to be biased and unrealistic of an employees actual performance. The company lacks a sense of togetherness amongst the various departments in the store.

    Advice to Management

    Try to connect the departments instead of dividing them by commission and pay rates.


  2. Helpful (7)

    "Lowest salary in the industry, poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Buyer in Dallas, TX
    Former Employee - Assistant Buyer in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Neiman Marcus full-time (More than 3 years)

    Pros

    Discount, luxury retail environment, great vendors, great product

    Cons

    Poor management, HR does not address problems as they arise, buyers can treat assistant buyers however they want as long as their business is upward moving. Little room for growth/movement. Extremely high turnover rate and loss of talent to other retail companies.

    Advice to Management

    Listen to surveys and employee feedback and actually do something about the issues instead of ignoring them. $10 starbucks cards are not enough recognition to keep people around when they can get a 50% salary increase to go to JCP and be treated well by management and empowered to excel in their position.

There are newer employer reviews for Neiman Marcus
There are newer employer reviews for Neiman Marcus

See Most Recent

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