Neiman Marcus - OST | Glassdoor
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There are newer employer reviews for Neiman Marcus

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Helpful (4)

"OST"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Approves of CEO

Pros

Discounts are great, but you end up spending all of your money.

Cons

Terrible HR and Management. Lack of respect, and inefficient practices.

Other Employee Reviews for Neiman Marcus

  1. Helpful (5)

    "Huge Structure Flaws"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Palo Alto, CA
    Former Employee - Customer Service Representative in Palo Alto, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Neiman Marcus full-time (More than 3 years)

    Pros

    - Pay is higher then most other retail customer service jobs
    - Majority of the employees are great to work with
    - Sometimes the company would give free food.
    - Starbucks and Jamba Juice gift cards (only like $5)
    - The Discount (specially when there are times with additional percentage)

    Cons

    - Management even HR plays favoritism (Even though HR is suppose to be neutral)
    - Communication is just lacking in all aspects (through-out the company)
    - Customer's could get just plain nasty at times (it's retail)
    - No work life balance (if your looking for one, this is not the job for you)
    - You can never be honest with management cause they take it personal and it gets brought up in manager meetings (trust me, they will talk about you)
    - Customer Service is a hard department to move up from due to you have to have a "sales background" (No room to grow)
    - They do train you, but it's the bare minimum.
    - If you are a Sales Associate and you don't sale cause some positions are commission based, they will get rid of you. No Joke!

    Advice to Management

    (PA St #24) My advice for management is to stop playing favoritism! It's so totally visible, it's sicking. Reward people for their hard work and stop making it so difficult for people who sweat and bleed for the company. Not just $15 for becoming a Service Star! Work on creating better communication between Management and the employees that you are suppose to be looking out for. Supporting one another is key. Have the employee's backs when customer issues arise.Stop taking everything back from these customers cause these customers do not care about the employees commission and how it's taking away from their checks (returning merchandise more then a year ago or more) . Come up with a return policy!


  2. Helpful (3)

    "This is not a nice company to work for. I learned the hard way. Do not make the mistake I did."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neiman Marcus full-time (Less than a year)

    Pros

    Occasional contests. discounts with partner businesses

    Cons

    You may have your civils rights violated, this is not an ethical company. Enter at your own risk. While there are some that thrive here, If you have any problems keep them to yourself as they could care less about you. Their turnover rate is very high for a reason.

    Advice to Management

    Dont break the laws. You will be held accountable and you will deserve it.


There are newer employer reviews for Neiman Marcus
There are newer employer reviews for Neiman Marcus

See Most Recent

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