NetApp - Overworked and unstructured | Glassdoor
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There are newer employer reviews for NetApp

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Helpful (4)

"Overworked and unstructured"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Technical Support Engineer III in Morrisville, NC
Former Contractor - Technical Support Engineer III in Morrisville, NC
Recommends
Negative Outlook
No opinion of CEO

I worked at NetApp as a contractor (Less than a year)

Pros

The companies open culture makes it a great place to work.
Free beer on Fridays makes it easy to social network throughout the company.
Working on the Engineering and Development side has a stable and steady career path, once here you do not want to transition to a customer facing role.
Working on the Customer Support Engineering side has a very high risk, high exposure.

Cons

Working on the customer facing support side:
Do not show interest in moving internal positions for product knowledge expansion of any kind..
The lack of corporate structure and customer management makes it an extremely high risk career.
The company's competitive drive to compete with EMC is put on the employees, as a result is an unmanageable workload.
There are no workflow management tools, you are the workflow, you are the ticketing system.
Survival rate of Technical Support Engineering positions are low. Managements life expectancy is 1-2 years.

Advice to Management

Stop the revolving door- get a human routed queue, functioning CRM, ticketing system with e-mail and revise workflow management to accommodate the increased volume in customers.

Other Employee Reviews for NetApp

  1. "Review NetApp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Sunnyvale, TX
    Current Employee - Software Engineer in Sunnyvale, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at NetApp full-time (More than 5 years)

    Pros

    Good work culture. Transparency in management.

    Cons

    Not a lot of career growth. Not many benefits.

    Advice to Management

    None.


  2. Helpful (2)

    "Best company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Sunnyvale, CA
    Current Employee - Project Manager in Sunnyvale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NetApp full-time (More than 3 years)

    Pros

    Friendly people, considerate managers, flexible schedules, starbucks coffee machines, fruits Tuesdays, bagel Fridays.

    Cons

    Carrier advancement opportunities. Most of the time management resources are being hired from outside without providing opportunities to the internal resources.

    Advice to Management

    Grow internal talent

There are newer employer reviews for NetApp
There are newer employer reviews for NetApp

See Most Recent

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