Employee Review
- Current Employee, more than 1 year★★★★★
Very POOR work place. Management is clueless
Apr 4, 2014 - Technical Support Engineer II in Raleigh, NCRecommendCEO ApprovalBusiness OutlookPros
Most if not all tse's are willing to help eachother out. Teamwork is key here and it is present.
Cons
Management has made extrmely poor decsions with the intent that it would benefit the overall satisfaction and experience of the customers however it only makes working here worse and it gets worse day by day. TSE's are over worked and management expectations are very unreasonable if not impossible to maintain, no wonder we see people quitting each week which by the way, those gaps have not been filled yet. TSE's are not backed by their superiors at all because mgmt only cares about numbers and how they look to their own senior manager. If you're looking to work here, be ready to get thrown onto the phones supporting a product in which you know nothing about. This will happen day after day after day and there's no stopping it mainly due to lack of staff and a properly trained staff. Training classes fill up as soon as the classes are posted, so good luck with that. The staffing policies are a joke and overall the operations here are a joke.
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Other Employee Reviews
- Current Employee, more than 1 year★★★★★
Pros
Great health benefits. And, great office benefits - food, drink, constantly coming up with fun ways to give-away prizes to encourage team building
Cons
Working long hours is standard
Continue reading - Current Employee, more than 3 years★★★★★
Pros
A paycheck every couple of weeks. Based on your luck, you might actually work with a certain good folk.
Cons
I worked at NetApp for a few years and it was one of the worst work experiences I have ever had. The company's frequent layoffs and workforce reductions made it a place of constant instability and fear, where employees were more concerned about their own job security than working together to achieve shared goals. In such a toxic work environment, employees tended to backstab each other, spreading rumors and sabotaging each other's work to gain an edge in the constant competition for job security. This further eroded morale and made it almost impossible to build a sense of team spirit. The frequent layoffs also led to a lack of continuity and stability, with projects being started and then abruptly abandoned, or teams being restructured and reshuffled every few months. This made it difficult to get any meaningful work done, and employees were constantly worried about whether their jobs would still be there the next day. Overall, NetApp is a company that seems to prioritize short-term profits over the well-being and development of its employees. The constant layoffs and workforce reductions create a culture of fear and mistrust, where employees are more likely to backstab each other than collaborate to achieve shared goals. I would strongly caution anyone considering employment at NetApp to think twice and carefully evaluate the company's track record with layoffs before making a decision
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