Netflix - An okay place to work, for a short term job. | Glassdoor
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There are newer employer reviews for Netflix

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Helpful (1)

"An okay place to work, for a short term job."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - CSR-1 in Hillsboro, OR
Current Employee - CSR-1 in Hillsboro, OR
No opinion of CEO

Pros

-fun work environment (IF you have a good team, and manager)
-good location

Cons

-high stress
-high turnover
-no communication between ops and CSR's when new things are launched
-constant fear of doing something wrong
-there is no way that we can 'relate', 'assure', make the customer feel good, and fix their issue in under 4 minutes and 30 seconds (and get a Yes response 95.5% of the time)

Advice to Management

Better communication about new NRD's or other things being launched.

Other Employee Reviews for Netflix

  1. Helpful (10)

    "Neurotic and unforgiving"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Extremely creative engineers and products. Interesting and fun business. Exciting opportunities for access to entertainment. Exceptionally bright senior management. This company can really grow and be very successful.

    Cons

    Everyone is afraid to make a mistake or be perceived as making a mistake. Sr. management is constantly questioning new managers opinions and judgement. If one wants to be successful at Netflix do exactly as your told. Not allowed to have a new idea or different opinion. Netflix management hides behind values that don't exist.

    Advice to Management

    Netflix is an excellent example of the Delta House fraternity in Animal House. Maybe it is time for new managers, and running the company like a business instead of a fraternity. Being "in" is not always the best way to grow a business.


  2. Helpful (12)

    "Hell with free Easy Mac"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Free Easy Mac, Tea, Oatmeal & Cup O Noodles
    Free Netflix Subscription

    Cons

    The people working here are so ridiculous and the trainer is straight from Sesame Street.

    I knew one of the first 6 people to open the center, and she had been laid off over a year prior to when I started. She had some horror stories, but I thought the pay would overshadow any hint of doubt I had.

    I made them aware of the fact that I was in school [college, obviously] prior to being invited to the interview, and they said that was fine & they'd work with me (I found out later that this is a complete lie). I went through training and everything with positive feedback. Only after that did it become an issue, and I was constantly pulled aside and berated. I am not going to quit school to slave away at a job that will last less than a year. They pulled me into random rooms around the call center and told me my "internet browsing privileges were being taken away during my breaks," because I looked up Netflix reviews. I was told that my face looked "sad and depressed." Well, of course it was after you pulled me into a room 3 times in one day trying to make me feel bad about going to school.

    They expect you to talk to 85-year-olds with Alzheimers that can't even remember their email address, let alone their name, and help them fix whatever issue they have in less than 5 minutes.

    Why is there free food? Why are there showers here? Why are there laptops for you to use? Because they want you to eat, sleep and breathe Netflix.

    Advice to Management

    People are human. Netflix has no human aspect to it.
    When I first started, everyone there was worried about their job, although most of them were recently promoted. That's horrible. Start investing in people so you don't waste money on training.

    Don't say things that can bring a lawsuit to your door.

    Don't hire people in school.

    Don't expect newly trained employees to know all of the answers when your trainers don't even know the answers.

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

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