Netflix - Very good learning experience at a cost of a lot of heartache | Glassdoor
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Helpful (6)

"Very good learning experience at a cost of a lot of heartache"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Supervisor III in Hillsboro, OR
Former Employee - Customer Service Supervisor III in Hillsboro, OR
Doesn't Recommend
Positive Outlook
Disapproves of CEO

I worked at Netflix full-time (More than 5 years)

Pros

Pay and benefits. They typically pay above scale and provide benefits from the time you become a full time employee.

Cons

Management, on several occasions missed their mark on several key initiatives in the center. Specifically they never had a clue what was happening on the floor in regards to employee satisfaction and were never involved in developing employees to rank up.

"Manage up or out" was stated on several occasions and this approach is what developed a culture of fear in the call center. High turnover is never a positive motivating factor and management was quick to let go of the people who stood against that ideal.

Advice to Management

I would share advice but management seems to agree with Hastings' approach of shooting from the hip and not listening to his trusted advisors.

Other Employee Reviews for Netflix

  1. Helpful (1)

    "Stressful, fast, with lots of attrition."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    Bleeding edge tech company, with great product.

    Cons

    Management cares more about metrics than your work/life balance. The buck always get's passed downhill.

    Advice to Management

    Invest time into long term employees.


  2. Helpful (9)

    "Libertarian leadership style at the top offers challenges and rewards."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Content in Los Angeles, CA
    Former Employee - Director of Content in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time (More than 3 years)

    Pros

    Netflix's commitment to attracting highly-motivated, creative thinkers throughout the organization means clever solutions and great ideas can come from anywhere at anytime.

    Cons

    There is a certain pressure to perform that comes from the level of freedom granted that results in a percieved sink or swim mentality.

    Advice to Management

    When I left, there was very little reward or recognition given to managers who mentored or successfully developed staff.


There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

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