Netflix - Great product, terrible management | Glassdoor
There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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Helpful (1)

"Great product, terrible management"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Contractor - Customer Service Representative in Hillsboro, OR
Current Contractor - Customer Service Representative in Hillsboro, OR
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Netflix as a contractor (Less than a year)

Pros

Free subscription, relatively high pay for the work, fun atmosphere

Cons

Completely mismanaged, focus on average call time rather than customer service

Advice to Management

I understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how to answer generic questions about your service and worrying about getting customers off the line, direct those calling to educated representatives who can help them with any issue and not worry about call times. Granted, you don't want people carrying out personal conversations all day, but helping an elderly customer who is not tech savvy or trying to handle a complex billing issue should not be penalized as those are the customers you want to help in order to retain their business.

Other Employee Reviews for Netflix

  1. Helpful (4)

    "You will experience freedom and responsibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (More than a year)

    Pros

    Hands down the best place I've ever worked. They treat you like an adult. You are allowed to determine your path at the company and given the freedom to do what you think is best. You are also awarded with above-market salaries.

    Cons

    People who need a lot of hand holding will not do well.

    Advice to Management

    Keep doing what you are doing.


  2. Helpful (5)

    "Excellent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (More than 3 years)

    Pros

    Incredibly talented coworkers, opportunity to make a difference (your work is really seen in other parts of the company), very interesting area of work, top company in the world in its field, excellent compensation.

    Cons

    Very specific areas of work, it might be difficult to transition to other groups or do anything different if you are not a fit.

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

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