Netflix - Good call center environment | Glassdoor
There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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"Good call center environment"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Hillsboro, OR
Former Employee - Customer Service Representative in Hillsboro, OR
Recommends
Neutral Outlook
Approves of CEO

I worked at Netflix full-time (More than a year)

Pros

- Great Benefits
- Living wage
- Fun environment
- Engaging work

Cons

- Company tends to shift their focus readily, which can be beneficial at times, but other times very frustrating.

Advice to Management

- Work more to promote from within. Constant hiring from outside brings in new ideas, but does little to encourage talented individuals to stay.

Other Employee Reviews for Netflix

  1. Helpful (3)

    "Keep looking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Beaverton, OR
    Former Employee - Customer Service Representative in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    The pay is above average. The environment is kept very clean. The dress code is very relaxed.

    Cons

    Everything else about the job. I worked for Netflix for 3 months and had to quit. I have never left a job so quickly. It's that bad. You know you're in a culture of fear when the person training your group talks about how they were nearly fired. I was told I would be let go during training if I didn't "improve". The problem is they were incapable of telling me what needed "improving". I've worked in customer service for over a decade and never been exposed to such a fear based culture. If you read other reviews of Netflix you'll find that most people have had a similar experience.

    Advice to Management

    Stop throwing your customer service under the bus.


  2. "NA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BI Architect in San Jose, CA
    Current Employee - BI Architect in San Jose, CA
    Recommends
    Negative Outlook

    I have been working at Netflix full-time (More than a year)

    Pros

    Great salary , cool company and flexible working hours

    Cons

    chaos everywhere and hire and fire policy

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

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