Netflix - Employee Beware..Working for Netflix in Hillsboro Call Center. | Glassdoor
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Helpful (5)

"Employee Beware..Working for Netflix in Hillsboro Call Center."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Hillsboro, OR
Current Employee - Anonymous Employee in Hillsboro, OR
Doesn't Recommend
Approves of CEO

Pros

The starting pay is competitive for what you do.
Fast growing company, opportunity to be in the cutting edge
some of the employee perks are great
Empowered to do your job
movies

Cons

Poor training environment - felt like I was in grade school
Management was "high & mighty" - unapproachable
Over qualified and no oppurtunity for advancement
High employee turn over 13 a week. with about 320 employees at the center

Advice to Management

If you want to stay at the top of VOD and mail-order movies, get your head out of the clouds and your ass. It cost more to train and hire someone than to keep them for 6 months

Other Employee Reviews for Netflix

  1. "Never regretted working there but definitely got out at the right time."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Michigantown, IN
    Current Employee - Anonymous Employee in Michigantown, IN
    Recommends
    No opinion of CEO

    Pros

    Great compensation for those of us that started before Netflix became a household name. Some of the best benefits available; especially vacation time alloted after 90 days.
    Stock options that really turned into something.
    Begin able to say you work for Netflix. Everyone knows what it is now!

    Cons

    LONG hours and hours that never stabilized. Became a machine repair person at the hub; spending most of my time fixing equipment problems at the end.
    Had all the vacation in the world but almost impossible to get time off approved especially if you wanted to take multiple days in a row off.

    Advice to Management

    I appreciate the fact that in the early years you needed people that could handle the growth and expansion and you compensated them well but it is a shame you didn't see these people as an asset later on and let a lot of them go.


  2. Helpful (2)

    "Just Shocking"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay is just about it.

    Cons

    Hours. Managers/Sup. Environment. No paid time off. Managers either love you, or hate you. And when they hate you, watch out. They will find any reason to fire you. Whether it's numbers, some issue with take a break too long/short, the amount of time you are approved for (unpaid) time off, or for not using their chosen words/verbage on calls.

    Advice to Management

    I'll agree with a previous post, get your head out of your behinds and take a look around. Reps are doing everything they can to keep their job. They are afraid. Instead of starting waves of fear all the time by firing people, why don't you train and retrain those that you do have that are struggling. Show them how to do their job better. And realize your matrix you use for stats is flawed, as well as your req on them.

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

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