Netflix - High performance company that does what it says it does | Glassdoor
There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

Helpful (5)

"High performance company that does what it says it does"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in Los Gatos, CA
Current Employee - Manager in Los Gatos, CA
Recommends
Approves of CEO

Pros

Quality and engagement of coworkers at all levels - no dead wieght
Transparency and consistency of communication
Compensation and benefits

Cons

Turnover / lack of job security / limited opportunity for advancement
Netflix hires very specifically for each position. They don't want folks to move around within the company trying out different departments - they'd rather hire experts in each area. If the business changes and your role is no longer necessary, you'll leave - they won't try to slot you into something else where you're not the perfect fit, even if you've been there forever and everyone thinks you're great. They don't want to hire an Analyst and see if they can grow into a Manager role - if the role calls for a Manager, they'll hire one in the first place.

This is different and a little more stressful than other non-tech companies I've worked for. But the company is completely upfront about these policies to begin with - there are no surprises. Work hard and enjoy your perfectly qualified and committed coworkers, but keep your resume up to date.

Advice to Management

I appreciate that as the company grows, reorganizes, starts new projects, retires old ones the culture and employee relations stays as advertised.

Other Employee Reviews for Netflix

  1. Helpful (3)

    "OK place to work, not worth all the stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Netflix Customer Service Representative in Hillsboro, OR
    Current Employee - Netflix Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great benefits
    Nice people to work with all around
    Some free snacks provided by company
    Some degree of autonomy in tasks

    Cons

    Bathroom breaks monitored
    Hard to manage results...sometimes I was great in my stats, sometimes awful, but it was incredibly difficult to guage what I was doing to produce either one
    People randomly fired
    Lame managers
    Inconsistent information given out to teams of reps regarding customer assistance. Customers could get nothing or a resolution depending on whom they called.
    Little team cohesiveness.

    Advice to Management

    Please do more to support your CSR's in their job. I would suggest maintenance trainings throughout the year focused on 1) tech and 2) customer assistance.


  2. Helpful (4)

    "Bummer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR
    No opinion of CEO

    Pros

    A decent wage for the job.
    Decent benefits - health, dental, vision
    A free Netflix account at the highest plan

    Cons

    Management's inability to manage.
    Someone breathing down your neck every second.
    No vacation time - used to, but not anymore.

    Advice to Management

    How about we go back to the way things used to be - a fun, relaxed environment, where you didn't feel undervalued every day you walk through the door.

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

Work at Netflix? Share Your Experiences

Netflix
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or