Netflix - Not as great as they make it out to be | Glassdoor
There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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Helpful (4)

"Not as great as they make it out to be"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Hillsboro, OR
Former Employee - Customer Service Representative in Hillsboro, OR
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Netflix full-time (Less than a year)

Pros

*Free netflix
*Nice facility that is kept up well
*Usual set work schedule
*Pays a few dollars more than most places

Cons

During training they make you think that as long as you are taking feedback they give you then there is no worries about the score of the percentage of people that say "no" to the survey. In all reality though the survey rules everything. Even if you helped the person on the phone to the best of your abilities, we're super nice, educated them about the problem and they thought you were an awesome person by time you were done talking to the Customer is still going to say No to the survey if they are annoyed with how netflix works because the survey doesn't ask if the person on the phone helped you today? It asks are you satsified with your netflix experience. So, there was a lot of frustration where they had a lot of people listen to you and none of them could really tell you what you could have done better in that call to make the person say yes to the survey. So, they give you tips like start every call differently instead of opening the call the same way or saying the customer's name over and over to help them feel like they have a connection with you to say yes.

Advice to Management

Stop focusing so much on if some one says no to the survey if you're not going to specifically ask if the representative helped the customer. I am sure they have fired a lot of good people due to the survey.

Other Employee Reviews for Netflix

  1. Helpful (2)

    "Great place to work if you can handle it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent Salary and fringe benefits
    Work with a lot of very smart people
    Nothing is ever too serious. They like to keep it light.
    Emphasize development of their people

    Cons

    The hours you work can get a little ridiculous sometimes, but again, the salary more than makes up for it
    The DVD side of the business will eventually shrink out. Only plan on working here if you are a fit for the Streaming business needs.


  2. "early riser"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Machine Operator II in Richmond, VA
    Former Employee - Machine Operator II in Richmond, VA
    Doesn't Recommend
    Negative Outlook

    I worked at Netflix (More than 3 years)

    Pros

    benefit stipend, getting off early in the day

    Cons

    early mornings, irregular hours, constant management changes


There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

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