Netflix - Stressful environment, but great rewards | Glassdoor
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There are newer employer reviews for Netflix

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Helpful (2)

"Stressful environment, but great rewards"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - CSR-1 in Hillsboro, OR
Former Employee - CSR-1 in Hillsboro, OR
Recommends
Positive Outlook
No opinion of CEO

I worked at Netflix part-time (Less than a year)

Pros

The pay was competitive for what the job was, and the benefits were excellent even for a temporary employee. The staff, including management, was generally relaxed and friendly. The culture is seemingly relaxed and there is no formal dress code or vacation policy.

Cons

The environment was very stressful and it felt like anyone could lose their job at any moment. There is a huge emphasis on stats and if an employee does not measure up, they are terminated. The opportunity to move up isn't nearly as within reach as they make it seem.

Advice to Management

Walk the talk!

Other Employee Reviews for Netflix

  1. Helpful (4)

    "Not as great as they make it out to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    *Free netflix
    *Nice facility that is kept up well
    *Usual set work schedule
    *Pays a few dollars more than most places

    Cons

    During training they make you think that as long as you are taking feedback they give you then there is no worries about the score of the percentage of people that say "no" to the survey. In all reality though the survey rules everything. Even if you helped the person on the phone to the best of your abilities, we're super nice, educated them about the problem and they thought you were an awesome person by time you were done talking to the Customer is still going to say No to the survey if they are annoyed with how netflix works because the survey doesn't ask if the person on the phone helped you today? It asks are you satsified with your netflix experience. So, there was a lot of frustration where they had a lot of people listen to you and none of them could really tell you what you could have done better in that call to make the person say yes to the survey. So, they give you tips like start every call differently instead of opening the call the same way or saying the customer's name over and over to help them feel like they have a connection with you to say yes.

    Advice to Management

    Stop focusing so much on if some one says no to the survey if you're not going to specifically ask if the representative helped the customer. I am sure they have fired a lot of good people due to the survey.


  2. Helpful (1)

    "Netflix Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager Content Accounting in Los Gatos, CA
    Current Employee - Senior Manager Content Accounting in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (More than 3 years)

    Pros

    1) Great culture and people.
    2) Lots of freedom with appropriate level of responsibility.
    3) Pay top of market.
    4) No vacation policy which adds to the freedom.
    5) Love the business we're in and how we're changing an industry
    6) No politics or at least not very noticeable
    7) Again, great people!

    Cons

    1) No more ESPP offered

    Advice to Management

    1) Bring back ESPP

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

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